Regional Head of Services
Leads and scales Addepar’s APAC services organization, overseeing implementations, partner solutions, technical support, and escalation management. Requires 10+ years in professional services, regional distributed-team leadership, and experience across services sales and delivery in SaaS or fintech.
About the job
Responsibilities
- Lead and scale the APAC services organization, translating global services strategy into regional execution.
- Oversee implementation, partner solutions, and technical client support for APAC clients.
- Establish operational models to resolve recurring business-as-usual requirements, feed enhancements, and client escalations.
- Build and mentor a regional team handling complex, data-intensive implementations and ongoing support.
- Collaborate with Sales, Engineering, and Global Services to integrate regional client needs into the global roadmap.
- Establish and track regional KPIs for service predictability, efficiency, and customer satisfaction.
Requirements
- 10+ years of professional services experience in a high-growth, data-intensive SaaS or fintech environment.
- Experience leading regional, distributed teams across APAC.
- Deep expertise in complex implementation methodologies, partner services models, and technical client support.
- Strong analytical skills focused on metrics-driven performance and operational excellence.
- Ability to resolve recurring escalations while balancing long-term strategic initiatives.
- Experience collaborating with global headquarters while maintaining local autonomy and accountability.
- Leadership experience spanning both services sales and services delivery.
- Legal authorization to work in the country where the role is based from the first day of employment; visa sponsorship is unavailable.
Skills
Professional Services, SaaS, Fintech, Implementation Methodologies, Partner Services, Technical Client Support, Operational Excellence, Kpi Management, Team Leadership, Services Sales
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