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HexHexNew York, NY

Customer Engineer

Customer Engineer onboards customers to Hex data platform, provides technical guidance on setup and best practices, drives adoption using SQL/Python expertise, and gathers feedback for product roadmap. Requires 3+ years technical customer-facing experience and NYC/EST base for hybrid work.

166k – 205k/yr
Hybrid3+ YOECustomer Success

About the role

Responsibilities

  • Become a Hex product expert capable of guiding customers through initial product setup, asset development, and technical questions.
  • Work hands-on with strategic customers to build confidence in Hex, teach best practices, advise on data curation strategy for Hex AI, and drive product adoption with core data personas.
  • Experiment with implementation, onboarding, and training programs for new product features.
  • Build relationships with customer owners to gather feedback, test early features, and drive adoption.
  • Identify reusable patterns from customer work for automation or product incorporation.
  • Aggregate and share product feedback to inform roadmap and prioritization.

Requirements

  • 3+ years in a technical customer-facing role (e.g., Sales/Customer Engineering, Solutions Architect, Technical Account Management).
  • Customer and data-obsessed with curiosity about customer data challenges.
  • Comfortable with stakeholders and creative problem-solving.
  • Fluent in SQL and Python.
  • Familiarity with data tooling ecosystem (traditional BI, cloud data warehouses, semantic layers); curiosity about AI in data (bonus experience).
  • Excited to learn, experiment, and share results.
  • Effective communicator and advisor with technical stakeholders.
  • Strategic problem solver for complex, ambiguous opportunities.

Compensation

  • On-target-earnings (base + variable): $166,000 - $205,000 USD.

Skills

SQLPythonBI ToolsCloud Data WarehousesSemantic LayersHexAIData Curation

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