Customer Success Engineer
Provides post-sales technical leadership, troubleshooting, adoption guidance, and cross-functional support for enterprise networking customers. Requires 5+ years of customer-facing post-sales or network engineering experience, strong networking and security fundamentals, and onsite customer engagement.
About the job
Responsibilities
- Provide post-sales technical leadership and serve as the subject-matter expert for customers using Forward's technologies.
- Own post-sales technical issues and collaborate cross-functionally to document resolutions and troubleshooting procedures.
- Guide customers through adoption of the Forward Platform.
- Work with Product Management, Engineering, Sales, and Marketing teams.
- Travel approximately 10%.
Requirements
- Bachelor's degree in Computer Science or equivalent educational experience.
- 5+ years of customer-facing experience in a post-sales engineering role for a networking company or relevant software vendor, or as a network engineer at a large enterprise, service provider, or government agency.
- Willingness to work onsite at a customer location in Charlotte, NC (hybrid), Jersey City, NJ, or NYC.
- Strong understanding of networking and security fundamentals.
- Experience with multiple network vendors, such as A10, Arista, Cisco, F5, Fortinet, Juniper, and Palo Alto Networks.
- Strong verbal and written communication skills, including needs analysis, positioning, business justification, and closing techniques.
- Superior presentation skills.
- Excellent analytical and problem-solving abilities.
- Ability to resolve problems quickly while maintaining high customer satisfaction and retention.
- Strategic thinking and tactical execution in a fast-paced environment.
Nice-to-haves
- CCIE, JNCIE, or VCDX certification.
- Startup experience.
- Working knowledge of API-driven workflows and scripting languages such as Python, Bash, jq, and GraphQL.
Compensation and Benefits
- Starting base salary plus bonus: $165,000-$190,000 per year.
- Compensation may also include stock.
- Compensation depends on qualifications, experience, and work location.
Skills
Networking, Network Security, A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, Python, Bash, Jq, GraphQL, Ccie, Jncie
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