Engagement Manager, Public Sector
Leads customer relationships, account execution, and delivery of agentic AI workflows for a national security customer. Requires 5+ years in stakeholder management or customer-facing enterprise solution delivery, an active TS/SCI clearance, and frequent onsite work in Colorado Springs.
About the job
Responsibilities
- Manage customer relationships from executive stakeholders to end users.
- Scope agentic workflow use cases with customers for Scale’s engineering team to build and refine.
- Lead cross-functional project teams delivering AI/ML objectives.
- Identify customer needs and operator pain points to drive customer success.
- Oversee onboarding and successful implementation of customer accounts.
Requirements
- Active TS/SCI clearance.
- 5+ years of experience in stakeholder management or customer-facing delivery of enterprise-scale applications or solutions.
- Structured, analytics-driven problem-solving experience.
- Excellent verbal and written communication skills.
- Ability to work onsite with the customer in the Colorado Springs area 4 days per week.
- Ability to travel at least 25% of the time as needed.
Nice-to-haves
- 10+ years of professional experience, often in customer-facing technical program management in industry or government.
- Experience at an API technology company or managing technical customers using an API.
- Technical degree in computer science, engineering, or a related field.
- Proficiency in Python, SQL, or other programming languages.
- Relevant domain expertise, such as modeling and simulation, joint planning processes, or intelligence workflows.
Compensation and Benefits
- Base salary range: $166,400–$249,000 USD.
- Compensation may include equity and benefits.
- Benefits include health, dental, and vision coverage; retirement benefits; learning and development stipend; generous paid time off; and potentially a commuter stipend.
Skills
Stakeholder Management, Project Management, AI/ML, Agentic Workflows, APIs, Python, SQL, Problem Solving, Technical Program Management, Ts/Sci Clearance
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