Customer Success Manager
Customer Success Manager drives value for midmarket construction clients by managing onboarding, lifecycle, renewals, and at-risk interventions. Requires 3+ years in early-stage tech, analytics skills with BI dashboards, and strong communication.
About the job
What You'll Do
- Manage a book of business comprised primarily of contractors and developers in the construction industry, and nurture stakeholder relationships with decision makers and influencers
- Own customer rollout, lifecycle management, and renewal for your book of business
- Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform
- Proactively build and project-manage intervention plans for at-risk customers
- Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap
- Collaborate on internal initiatives, building processes, and laying groundwork for future CSMs
What We're Looking For
- 3+ years of experience managing mid market customers at early-stage tech startups
- Proven ability to turn product usage data into insights that drive customer success and ROI
- Strong analytical skills, comfortable using BI dashboards to inform success strategies
- Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively
What We Offer (Full-Time Roles Only)
- Competitive salary and meaningful equity in a high-growth company
- 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
- 401(k) savings plan
- Unlimited PTO and paid family leave
- Home office & equipment stipend
- Daily in-office lunch and dinner provided
- Commuter benefits (pre-tax transit and parking)
Skills
Bi Dashboards, Product Usage Analytics, Customer Onboarding, Stakeholder Management, Project Management, ROI Analysis, Presentations, Demonstrations, Product Roadmap Feedback
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