Training Manager

What you'll do

Training Program Development & Delivery

• Own Forterra’s customer and internal training strategy, spanning operator training, Train-the-Trainer programs, and refresher and sustainment training.
• Lead the design and evolution of training curricula that combine classroom instruction, hands-on exercises, and operational scenarios.
• Oversee and assist with developing of training materials including instructor guides, slide decks, hands-on lab exercises, and assessments and certification criteria.
• Coordinate and support training delivery in partnership with trainers, Field Service Reps, and subject matter experts.
• Ensure training content remains current with product capabilities and operational best practices.

Cross-Functional & Program Support

• Serve as the Customer Success lead for training during program kickoffs, sustainment planning, site activation, and deployment readiness.
• Support program planning, proposals, and timelines as they relate to training scope.
• Actively incorporate feedback from customers and field teams into continuous improvement of training programs.

Process, Quality & Scaling

• Build repeatable processes for training intake, prioritization, and execution.
• Define and track metrics related to training readiness, program completion, and customer enablement.
• Drive standardization and content reuse to improve efficiency while maintaining flexibility for program-specific needs.
• Help scale Customer Success operations by reducing deployment and sustainment friction through strong enablement materials.

Qualifications

• 5+ years of experience in technical training, instructional design, or customer enablement roles
• Demonstrated experience both leading teams and personally delivering technical training
• Background in formal, corporate, or adult education — or equivalent experience building and running structured training programs
• Demonstrated ability to hire, evaluate, and develop strong training talent
• Ability to learn and internalize complex technical systems and translate that knowledge into effective instructional experiences
• Proven ability to work cross-functionally with Engineering, Program, and Field teams
• Excellent written and verbal communication skills
• Strong organizational skills and ability to manage multiple concurrent priorities

Preferred Qualifications

• Experience in autonomy, robotics, defense, or other complex technical domains
• Familiarity with MIL-STD or regulated documentation environments
• Experience designing and delivering hands-on technical training
• Familiarity with technical documentation standards and practices

Compensation & Benefits

• US Salary Range: $130,000—$160,000
• Equity included in most full-time, high-demand roles
• Premium Healthcare Benefits: Three plan options, including an HSA-eligible plan, with Forterra covering 80% of the plan premium for you and your dependents
• Basic Life/AD&D, short and long-term disability insurance plans 100% covered by Forterra, plus the option to purchase additional life insurance for you and your dependents
• Extremely generous company holiday calendar including a winter break in December
• Competitive paid time off (PTO) offering 20 days accrued per year
• A minimum of 7 weeks fully paid parental leave for birth/adoption
• A $9k annual tuition reimbursement or professional development stipend
• 401(k) retirement savings plan, including traditional, Roth 401(k), and after-tax deferral with company match up to 4%