Adoption Strategist
Drives enterprise customer adoption, engagement, and business value for an AI-powered contract platform. The role leads adoption roadmaps and cross-functional delivery while advising executive stakeholders on SaaS, AI, organizational change, and measurable customer outcomes.
About the job
Responsibilities
- Partner with executive stakeholders to define business objectives, adoption strategies, and success metrics.
- Develop and execute adoption roadmaps that accelerate user engagement and business value realization for enterprise and strategic customers.
- Translate AI capabilities and evolving product motions into language and delivery plans that resonate with executive stakeholders.
- Partner with Contract AI Services to ensure implementation and AI configuration support long-term adoption.
- Own project execution end-to-end, including timelines, deliverables, risks, and stakeholder alignment across internal and customer teams.
- Manage escalations, reset expectations, realign stakeholders, and resolve scope conflicts.
- Contribute to delivery methodology, scoping playbooks, and adoption frameworks.
- Monitor adoption metrics, customer health, and business outcomes; recommend improvements based on data and customer feedback.
- Collaborate across Customer Success, Professional Services, Product Management, Sales, Marketing, and Engineering to ensure a seamless customer experience and identify growth opportunities.
- Stay current on emerging AI technologies, SaaS capabilities, and industry best practices.
Requirements
- Bachelor's degree in Business, Information Systems, Computer Science, Organizational Development, or a related technical field.
- 3+ years of experience in Customer Success, Professional Services, Technology Consulting, Digital Transformation, Change Management, or Enterprise SaaS adoption.
- Experience leading enterprise technology adoption or digital transformation initiatives.
- Strong understanding of SaaS platforms, AI technologies, organizational change management, and customer success methodologies.
- Ability to influence executive stakeholders, facilitate cross-functional collaboration, and communicate complex concepts to technical and business audiences.
- Experience using adoption metrics and analytics to measure customer success and business outcomes.
- Experience working with large enterprise customers and executive leadership teams.
Compensation and Benefits
- Base salary: $130,000–$145,000.
- Equity awards, including a new-hire grant and opportunities for additional awards.
- Health coverage for employees and coverage for dependents with buy-up options.
- Gender-neutral parental leave and compassionate leave.
- Family-forming support.
- Paid time off.
- Wellbeing, hybrid-work, and applicable cell-phone stipends.
- Mental health support.
- Pre-tax commuter benefits.
- 401(k) plan with employer match.
- Regular team events.
Skills
SaaS, Artificial Intelligence, Organizational Change Management, Customer Success, Digital Transformation, Adoption Metrics, Analytics, Project Management, Executive Stakeholder Management, Contract Ai Services
Similar jobs
Customer Success jobs
Okta
San Francisco, CA
The Customer Success Manager will advise enterprise customers, drive adoption and measurable business value, manage renewal risk, and identify expansion opportunities. The role requires at least three years of customer success, account management, or consulting experience with strong executive communication and relationship-management skills.
Seeq
United StatesOwn the technical health, adoption, deployment, and long-term success of Seeq’s strategic enterprise accounts. The role requires 5+ years in a customer-facing technical position, strong enterprise IT fluency, and the ability to coordinate complex technical issues across customers and internal teams.
Prelim
San Francisco, CASupports live banking clients after go-live by managing relationships, workflows, configurations, escalations, and support issues. The role requires strong analytical, communication, organizational, and scripting skills, with the ability to coordinate effectively across customers, product, engineering, and sales teams.
CodeRabbit
San Francisco, CAOwn the customer journey for enterprise accounts using an AI-powered code review platform, driving adoption, renewals, and expansion. The role requires 5+ years in customer success or account management, technical fluency, executive communication, and familiarity with software development tools.
Onebrief
Fort Bliss, TX
Drives adoption and sustained value of Onebrief within military headquarters at Fort Bliss. The role combines onboarding, training, operational support, customer relationship management, product feedback, and account growth, requiring military headquarters familiarity, strong communication, technical aptitude, and a current Secret clearance.