Technical Account Manager

Responsibilities

• Serve as the primary technical liaison and advocate for strategic, high-touch customers.
• Partner with Customer Success and Revenue teams on technical strategy, adoption, renewals, and expansion opportunities.
• Plan and manage customized solution rollouts, integrations, deployments, site expansions, testing, and coordination.
• Act as a subject matter expert on Seeq platform, network, security, and infrastructure requirements.
• Shepherd urgent and complex support tickets, coordinating with Seeq Support, Development, and other internal teams.
• Conduct technical reviews covering uptime, support trends, configuration audits, training gaps, and forward-looking technical plans.
• Monitor customer performance, availability, hardware, networks, connectivity, offline devices, uptime, and recurring issues.
• Identify technical risks, propose preventive measures, and advocate for platform improvements and feature enhancements.
• Translate customer needs into product requests and product changes into customer-ready communications.
• Improve Seeq’s TAM services, processes, and best practices through critical thinking and change management.

Requirements

• 5+ years of experience in a technical customer-facing role such as Technical Account Manager, Technical Customer Success Manager, Solutions Engineer, Professional Services, or higher-tier Customer Support.
• Broad technical knowledge of Seeq or a similar enterprise-level product, with deeper expertise in specific components or capabilities.
• Experience owning complex enterprise or strategic accounts as the primary technical point of contact.
• Strong understanding of enterprise IT ecosystems.
• Ownership mindset with the ability to drive issues through resolution and focus on outcomes.
• Expertise using platform analytics for data-informed decisions.
• Ability to facilitate executive-level conversations and cross-functional workshops.
• Excellent cross-functional communication and technical translation skills.
• Ability to navigate complex customer relationships and communicate effectively in high-pressure situations.
• Ability to coordinate across time zones and geographically diverse regions.
• Adaptability when priorities, customer needs, product strategy, or organizational direction change.

Compensation and Benefits

• $130,000 USD competitive salary.
• Cash bonus incentives.
• 12-week paid family leave.
• Unlimited paid time off.
• Internet and mobile phone reimbursements.
• Medical benefits.
• Group term life insurance.
• Short- and long-term disability insurance.
• Voluntary vision and dental coverage, including orthodontia.
• Vacation bonus program.
• Employee Assistance Program.
• Home office allowance.