Partner Engagement Specialist, 1st Armored Division

Responsibilities

Customer Onboarding & Adoption

• Execute onboarding engagements under the guidance of senior team members.
• Support internal and customer-facing kickoffs to understand use cases, pain points, and technical requirements.
• Build relationships with users and mid-level stakeholders, helping make Onebrief indispensable for commanders and staff.
• Adapt standard playbooks to real-world conditions.
• Expand product usage across staff workflows through training and engagement strategies.

Sustained Customer Support

• Serve as a reliable point of contact during exercises and day-to-day operations.
• Provide face-to-face and remote support.
• Troubleshoot issues and ensure smooth operations.
• Respond to incidents by coordinating with customers and the product engineering team.
• Master every aspect of the application to implement it effectively across the customer environment.

Product Feedback & Continuous Improvement

• Gather and communicate product feedback from users to the product team.
• Clearly communicate user needs and maintain high product proficiency.
• Recommend product improvements based on customer observations.
• Build customer enthusiasm for product enhancements.

Account Health & Growth

• Develop an understanding of customer dynamics to support retention, renewals, and growth opportunities.

Requirements

• Understand how military headquarters operate and how to be effective within them.
• Be technically adept and able to become a power user of the product.
• Communicate effectively with engineering and customer stakeholders.
• Demonstrate strong interpersonal skills, clarity, influence, and the ability to cultivate trust.
• Communicate clearly, concisely, and candidly.
• Hold a current Secret clearance.
• Have the ability to access Department of Defense facilities and installations.

Preferred Qualifications

• Strong attention to detail and reliability.
• Scrappy, resourceful, and able to find creative solutions with limited resources.
• Adaptable when plans change and able to push through obstacles.
• Strong commitment to the company's mission.
• Proactive and adaptable in fast-paced or ambiguous settings.
• Comfortable working autonomously or with cross-functional teams.

Success Indicators

• Build rapport and trust so customer and company stakeholders value your expertise.
• Learn quickly, identify opportunities, and drive progress within the account.
• Demonstrate adaptability and humility when priorities shift.
• Expand usage over time, targeting high-value workflows.
• Surface product feedback that shapes future product improvements.

Compensation

• Annual salary range: $125,000-$150,000.