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AxionAxionOklahoma

Quality Insights Lead

Leads customer success post-onboarding for enterprise manufacturing clients, monitoring platform usage, driving adoption, resolving issues, and identifying expansion opportunities. Requires 2-4 years in customer success or solutions with strong data fluency and SaaS experience.

60k – 100k/yr
Remote2+ YOECustomer Success

About the role

Key Responsibilities

  • Serve as the primary point of contact for customers following initial onboarding and deployment
  • Deliver ongoing program updates and operational check-ins to key customer stakeholders
  • Proactively monitor account health and platform usage to drive adoption and value realization
  • Support customer issue resolution, including preparation, live syncs, and post-meeting follow-ups
  • Partner with Sales, Product, and Engineering to deliver a seamless customer experience across touchpoints
  • Translate customer goals into platform configurations, success plans, and measurable outcomes
  • Identify expansion opportunities and partner with Sales on renewal and upsell efforts

Requirements

  • 2-4 years of experience in customer success, solutions, consulting, or technical project delivery
  • Strong data fluency; ability to interpret operational data, generate insights, and inform decision-making
  • Ability to drive projects forward within a PMO or structured project delivery environment
  • Strong written and verbal communication skills; comfortable leading customer-facing conversations
  • Detail-oriented and organized; able to manage multiple workstreams across internal and external stakeholders
  • Experience managing and configuring SaaS platforms to support customer onboarding, optimize workflows, and ensure successful solution delivery
  • Passion for AI, enterprise software, or manufacturing technology

Preferred Qualifications

  • Experience in a hybrid technical + business-facing role (e.g., solutions engineer, technical CSM, implementation specialist)
  • Background in consulting, analytics, or systems integration is a plus
  • Exposure to data tools or platforms (e.g., Looker, Tableau, Snowflake, Postgres)
  • Prior experience supporting enterprise clients or highly regulated industries
  • A builder mindset with comfort in low-structure environments

Skills

SaaS PlatformsData AnalysisLookerTableauSnowflakePostgresCustomer SuccessAIProject ManagementSaas Configuration
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