Leads customer success post-onboarding for enterprise manufacturing clients, monitoring platform usage, driving adoption, resolving issues, and identifying expansion opportunities. Requires 2-4 years in customer success or solutions with strong data fluency and SaaS experience.
60k – 100k/yr
Remote2+ YOECustomer Success
About the role
Key Responsibilities
Serve as the primary point of contact for customers following initial onboarding and deployment
Deliver ongoing program updates and operational check-ins to key customer stakeholders
Proactively monitor account health and platform usage to drive adoption and value realization
Support customer issue resolution, including preparation, live syncs, and post-meeting follow-ups
Partner with Sales, Product, and Engineering to deliver a seamless customer experience across touchpoints
Translate customer goals into platform configurations, success plans, and measurable outcomes
Identify expansion opportunities and partner with Sales on renewal and upsell efforts
Requirements
2-4 years of experience in customer success, solutions, consulting, or technical project delivery
Strong data fluency; ability to interpret operational data, generate insights, and inform decision-making
Ability to drive projects forward within a PMO or structured project delivery environment
Strong written and verbal communication skills; comfortable leading customer-facing conversations
Detail-oriented and organized; able to manage multiple workstreams across internal and external stakeholders
Experience managing and configuring SaaS platforms to support customer onboarding, optimize workflows, and ensure successful solution delivery
Passion for AI, enterprise software, or manufacturing technology
Preferred Qualifications
Experience in a hybrid technical + business-facing role (e.g., solutions engineer, technical CSM, implementation specialist)
Background in consulting, analytics, or systems integration is a plus
Exposure to data tools or platforms (e.g., Looker, Tableau, Snowflake, Postgres)
Prior experience supporting enterprise clients or highly regulated industries
A builder mindset with comfort in low-structure environments
Senior Associate supporting plan sponsors and advisors with retirement plan administration, client inquiries, issue resolution, and cross-functional collaboration to deliver high-quality customer service. Requires strong problem-solving, organization, and proficiency with office tools.
60k – 75k/yr
HybridCustomer Success
Court Reporter Onboarding Senior Associate
StenoUnited States
Own the full onboarding journey for court reporters from acceptance to first job, managing high-volume pipelines across credentialing, setup, and readiness while collaborating with recruiting and operations.
58k – 69k/yr
Remote3+ YOECustomer Success
Senior Billing Success Manager (B2B SaaS)
Prompt HealthUnited States
Serves as billing expert for B2B SaaS customers in rehab therapy, onboarding teams, training on billing best practices and reporting, configuring workflows, and driving client success in revenue cycle management.
70k – 110k/yr
Remote3+ YOECustomer Success
Senior Client Success Field Partner
SpotOnO'ahu, HI
Senior Client Success Field Partner responsible for on-site hardware installation, configuration, client training, troubleshooting, and relationship management for SpotOn's restaurant technology solutions. Requires 2+ years restaurant management experience, strong technical and interpersonal skills, and frequent travel.
70k – 88k/yr
On-site5+ YOECustomer Success
Senior Member Support Specialist
Collective Intelligence ProjectSan Francisco, CA
Senior Member Support Specialist guiding self-employed members through onboarding, payroll, tax, and accounting questions on Collective's platform via daily video calls. Requires 4+ years customer support and 2+ years accounting/tax experience, plus familiarity with tools like Xero, QuickBooks, and Gusto.