Senior Client Success Field Partner

Responsibilities

• Install and configure SpotOn hardware, peripherals, networking devices, and complete additional implementation tasks.
• Conduct on-site surveys to determine optimal hardware placement, verify low-voltage wiring, and identify power outlet locations.
• Deliver comprehensive hands-on client training and live support to ensure confident use of SpotOn software and features.
• Perform on-site health check-ins to confirm system functionality and client satisfaction.
• Conduct on-site hardware demonstrations as needed.
• Build and maintain strong, trusted client relationships through regular in-person and remote engagement.
• Respond to and resolve escalated support tickets promptly and professionally.
• Collaborate cross-functionally with internal teams to diagnose, troubleshoot, and resolve complex client issues.
• Communicate technical concepts clearly to non-technical users.
• Identify opportunities to upsell additional products and services based on client needs.
• Develop and execute strategies to generate referrals from satisfied clients.
• Travel frequently to and from client locations (some night and weekend work may be required).

Requirements

• 2+ years of management experience working in the restaurant industry.
• 2+ years experience building and maintaining strong relationships with clients.
• Excellent interpersonal and communication skills.
• Strong proficiency in troubleshooting hardware and software issues.
• Solid understanding of low-voltage wiring and power outlets.
• Strong problem-solving skills and ability to handle support escalations calmly.
• Proficiency in training end-users in software applications, preferably face-to-face.
• Ability to work independently, manage time effectively, prioritize tasks, and meet deadlines.
• Ability to travel and work on-site at various client locations.
• Associate’s Degree (minimum).
• Must be able to remain stationary 50% of the workday, move about client sites, kneel as needed, and lift/carry equipment up to 25 pounds.

Nice-to-Haves

• Technical certifications or diplomas in information technology, computer science, electronics, or related fields.
• Familiarity with various hardware and networking devices, including terminals, handhelds, printers, and peripherals.
• Familiarity with low-voltage wiring principles, identification, and verification of wiring connections.