Senior Billing Success Manager (B2B SaaS)
Serves as billing expert for B2B SaaS customers in rehab therapy, onboarding teams, training on billing best practices and reporting, configuring workflows, and driving client success in revenue cycle management.
About the job
Key Responsibilities
- Onboard teams ranging from startups to mid markets to train their entire RCM staff on billing best practices and support their smooth transition onto the platform
- Assist sales as needed on the sales cycle for mid market prospects
- Assist sales and other departments as a product specialist on our billing platform for mid market teams
- Teach submission, posting, invoicing, AR, etc best practices on Prompt to teams of all sizes
- Provide reporting training on Prompt Reporting, Industry Accounting and AR practices, particularly accrual accounting, AR reporting, and RCM KPI data
- Demonstrate advanced proficiency in Excel and data analysis to support data-driven decision making
- Support client accounting and finance teams in learning Prompt reporting suite
- Deep knowledge of full revenue cycle and EDI/ERA role
- Establish and nurture relationships with client stakeholders and billing personnel
- Understand unique team needs to configure and develop workflows with EMR/PM system
- Maintain deep understanding of product offerings to respond to customer inquiries
- Promote customer satisfaction by delivering value and exceeding expectations
- Provide guidance to billing success managers and interdepartmental partners
Minimum Requirements
- 3+ years in the medical billing industry
- 2-3 years of billing experience for outpatient physical therapy clinics
- Experience working in or with mid market RCM companies with 50+ therapists, preferably in success or RCM leadership role
- 2-3 years minimum of RCM leadership experience
- Solid understanding of fundamental accounting concepts
- Strong technical skills
- Highly proficient in MS Excel
- Passion for understanding and learning software
- Strong written and verbal communication skills
- Able to work in fast-paced environment with occasional extended hours
- Able to work independently
Perks
- Competitive salaries
- Remote/hybrid environment
- Potential equity compensation
- Flexible PTO
- Company-wide sponsored lunches
- Company paid disability and life insurance
- Company paid family and medical leave
- Medical, dental, and vision insurance
- Discounted pet insurance
- FSA/DCA and commuter benefits
- 401k
- Complimentary digital fitness classes and wellness content
- Recovery suite at HQ
Skills
Ms Excel, Data Analysis, Rcm, Revenue Cycle Management, Ar Reporting, Edi, Era, Emr, Pm System, Accrual Accounting, Prompt Platform, Billing Software
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