Client Success Manager

Responsibilities

• Manage the complete post-sales lifecycle for Key & Strategic Clients, including implementation, optimization, growth, and renewal.
• Develop a deep understanding of clients’ businesses, strategies, services, teams, and technology, and advise them on increasing value from the platform.
• Partner with Account Executives on quarterly business reviews covering business priorities, optimization opportunities, product roadmap, usage, adoption, and insights.
• Advocate for clients with Product Management, Product Marketing, Support, Renewals, Services, Finance, and other cross-functional teams.
• Diagnose client operations and recommend appropriate solutions and services to drive adoption, retention, renewal, and client satisfaction.
• Collaborate with sales, marketing, R&D, Finance, and Legal, and engage senior and C-level leaders to meet go-to-market objectives.
• Articulate Addepar’s value proposition to the partner community.

Requirements

• 8+ years of experience in a client-facing role, or 5 years plus an MBA.
• In-depth knowledge of strategic client segments.
• Proven ability to collaborate across multiple functions and interact with senior-level and C-level stakeholders.
• Strong work ethic, proactive approach, and ability to adapt to changing demands.
• Excellent problem-solving, communication, organizational, and time-management skills.
• Data- and metrics-driven approach.
• Assertiveness, candor, creativity, and a strong sense of urgency.
• Bachelor’s degree or equivalent experience.

Compensation & Benefits

• Base salary range: $69,000–$107,000, plus bonus, equity, and benefits.
• The displayed range applies to roles in Colorado, California, and New York; the specific range depends on work location, skills, experience, qualifications, and market conditions.