Client Services Manager

Responsibilities

• Lead, coach, and develop a team of 6–8 account managers serving enterprise and strategic accounts.
• Foster accountability, collaboration, and continuous improvement through mentorship, coaching, regular one-on-ones, and feedback.
• Oversee team operations and manage key performance metrics.
• Partner across departments to align account strategies and deliver strong client outcomes.
• Lead quarterly initiatives focused on operational efficiency, client outcomes, and service innovation.
• Develop scalable workflows and playbooks to improve efficiency and consistency.
• Build trusted relationships with corporate client contacts.
• Drive strategic communication, issue escalations, and account-wide initiatives.

Requirements

• 6+ years of relevant experience in a customer-facing role.
• 2+ years of digital agency experience.
• 1–3 years leading high-performing teams.
• Excellent communication skills, rapid learning ability, growth mindset, and values-driven approach.

Nice-to-Haves

• Experience in multifamily, senior living, or student housing.

Compensation and Benefits

• Annual salary: $95,000–$125,000 USD.
• Four-day, 32-hour work week.
• Work from anywhere.
• Three weeks of paid time off, sick leave, and bereavement leave.
• 11 paid holidays.
• 401(k) with 5% employer match.
• Employer-paid medical, dental, and vision coverage.
• $75/month physical wellness reimbursement.
• $75/month mental wellness reimbursement.
• $1,000/year travel fund after three years of employment.
• Financial wellness subscription.
• Paid parental leave.
• Employee development program.
• Company-sponsored social events and office meals/snacks.