Client Services Manager

What you'll do

• Lead, coach and develop a team of 6-8 account managers focused on delivering high-quality client service to enterprise and strategic accounts
• Foster a culture of accountability, collaboration, and continuous improvement through ongoing mentorship, coaching, regular 1:1s, and meaningful feedback
• Oversee team operations and manage to key performance metrics
• Partner cross-departmentally with internal teams to align account strategies and deliver performance excellence
• Lead quarterly department initiatives that advance operational efficiency, client outcomes, or service innovation
• Work selflessly with other departments to provide the best client experiences
• Develop and implement scalable workflows and playbooks to enhance efficiency and ensure a consistent client experience across the department
• Build and maintain trusted relationships with corporate client contacts, driving strategic communication across the team, issues escalations, and manage account-wide initiatives

You'll love this job if you

• Thrive on building and leading high-performing teams through mentorship, structure, and accountability
• Are data-driven and enjoy managing KPIs that drive performance, efficiency and growth
• Excel at problem-solving, navigating complex client dynamics, and maintaining composure under pressure
• Embrace process improvement and love designing scalable, efficient strategies that support rapid growth
• Can balance client work with bigger-picture thinking to support department and company-wide initiatives
• Are a team player and naturally think “we” instead of “I”
• Enjoy data analysis and diving into the weeds when needed, while knowing when to zoom out for strategic impact
• Are a highly organized individual and pride yourself on keeping track of small details
• Lead with curiosity, humility, and authenticity, modeling the values that make Digible unique
• Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself

You should have

• 6+ years of relevant experience in a customer facing role
• 2+ years of digital agency experience
• 1 - 3 years of leading high performing teams
• Multifamily/Senior Living/Student Housing Experience a strong plus
• Possess superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality

Pay, perks and such

• Annual Salary of $95k - $125k
• 4-Day Work Week (32 Hour Work Week)
• WFA (Work From Anywhere)
• 3 weeks of PTO as well as Sick leave, and Bereavement
• 11 paid holidays
• 401(k) + 5% employer match
• 75% employer paid health benefits, including Medical, Dental, and Vision
• $75/month reimbursement for Physical Wellness
• $75/month reimbursement for Mental Wellness
• $1000/year travel fund for employees who have been with Digible 3+ years
• Monthly subscription for financial wellness
• Dog-Friendly Office
• Paid Parental Leave
• Company Sponsored Social Events
• Company Provided weekly lunches and snacks for in office employees
• Employee Development Program