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StenoStenoUnited States

Court Reporter Onboarding Senior Associate

Own the full onboarding journey for court reporters from acceptance to first job, managing high-volume pipelines across credentialing, setup, and readiness while collaborating with recruiting and operations.

58k – 69k
Remote3+ YOECustomer Success

About the role

Responsibilities

  • Own the full onboarding journey for court reporters from acceptance through first job completion
  • Manage high-volume pipelines across credentialing, system setup, paperwork, platform orientation, and first-job readiness
  • Proactively monitor pipelines, identify stall points, and re-engage reporters to prevent drop-off
  • Surface patterns in reporter drop-off and bring improvement insights to the team
  • Collaborate with recruiting for seamless handoffs and with Provider Operations team for successful reporter activation
  • Work in Zendesk, Asana, Slack, and Google Workspace

Requirements

  • 3+ years of experience in onboarding, customer success, or account management
  • Track record of managing high-volume pipelines and keeping every person progressing
  • Strong inbox management skills: prompt responses, proactive follow-ups, closing every loop
  • Highly organized with warm communication style; able to tailor tone to keep people motivated
  • Proficient with Google Workspace
  • Experience with CRM or ticketing systems (HubSpot or Zendesk preferred)
  • Willing to travel occasionally or join virtual team events 1–2 times per year

Nice-to-Haves

  • Experience as a court reporter or in the legal services industry

Skills

ZendeskAsanaSlackGoogle WorkspaceHubSpotCRMOnboardingCustomer SuccessAccount Management
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