Implementation Manager
Owns technical implementation lifecycle for mid-market and enterprise customers, driving onboarding, creating scalable frameworks, and collaborating with data teams and stakeholders to ensure seamless Hightouch integration. Requires 5-10 years experience in technical implementations and strong data skills.
About the job
What You’ll Do
- Drive the onboarding process for customers, working closely with Technical Account Managers to ensure alignment between technical execution and customer success objectives
- Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
- Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
- Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices
- Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions
- Partner with Technical Account Managers to identify and resolve technical blockers that could impact customer success
- Build relationships with technical stakeholders within customer organizations
- Contribute to product development by providing feedback to our engineering team
- Standardize and automate implementation processes to increase team efficiency and customer satisfaction
What We're Looking For
- 5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software
- Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture
- Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders
- Experience creating and optimizing implementation processes that can scale across an organization
- Excellence in technical project management with ability to manage multiple concurrent implementations
- Strong presentation and facilitation skills with ability to command a room of technical and business audiences
- Experience working with data warehouses, ETL processes, and marketing technology is a plus
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
Salary Range: $140,000-$180,000 USD per year (location independent, remote-first). Also includes equity compensation in the form of ISO options with early exercise and 10-year post-termination exercise window.
Skills
Data Integration, APIs, Enterprise Architecture, Data Warehouses, ETL, Project Management, Technical Documentation, Snowflake, Databricks, Marketing Technology
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