Implementation Manager

What You’ll Do

• Drive the onboarding process for customers, working closely with Technical Account Managers to ensure alignment between technical execution and customer success objectives
• Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
• Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
• Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices
• Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions
• Partner with Technical Account Managers to identify and resolve technical blockers that could impact customer success
• Build relationships with technical stakeholders within customer organizations
• Contribute to product development by providing feedback to our engineering team
• Standardize and automate implementation processes to increase team efficiency and customer satisfaction

What We're Looking For

• 5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software
• Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture
• Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders
• Experience creating and optimizing implementation processes that can scale across an organization
• Excellence in technical project management with ability to manage multiple concurrent implementations
• Strong presentation and facilitation skills with ability to command a room of technical and business audiences
• Experience working with data warehouses, ETL processes, and marketing technology is a plus
• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)

Salary Range: $140,000-$180,000 USD per year (location independent, remote-first). Also includes equity compensation in the form of ISO options with early exercise and 10-year post-termination exercise window.