Mid-Market Outcomes Architect

Responsibilities

• Drive workflow adoption and value realization for a book of named accounts.
• Contribute to net revenue retention through predictable renewals, expansion pipeline, and proactive product adoption.
• Partner with Solutions Consultants on expansion and renewal strategy, including commercial ownership of flat and at-risk renewals.
• Define and maintain mutual success plans, guide customers through AI transformation, and demonstrate ROI to executive stakeholders through business reviews.
• Facilitate use-case consultations, continuous solution design, and identification of workflow opportunities.
• Engage and partner with Services on complex or technical implementations.
• Develop deep expertise in Notion and the broader AI ecosystem to help customers build durable workflows.
• Build and deliver customer programs that generate outcomes across Notion’s install base.

Requirements

• 4+ years of experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
• Strong customer-facing discovery skills, including business-problem analysis, workflow mapping, and practical implementation planning.
• Technical fluency and trusted-advisor presence, with the ability to co-design, configure, and troubleshoot Notion workspaces and workflows.
• Commercial awareness and ability to partner on renewal risk, expansion potential, and account strategy.
• Ability to design customer workflows that connect usage-based adoption patterns to measurable commercial outcomes.
• Strong program and stakeholder management skills across a book of accounts.
• Agency, urgency, customer empathy, and comfort bringing structure to ambiguous problems.
• Strong interest in AI and willingness to build with new tools.

Nice-to-Haves

• Experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software.
• Experience with flat, at-risk, or complex renewal accounts.
• Experience with shared account ownership across sales, solutions, support, or implementation teams.
• Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale.

Compensation and Benefits

• Competitive cash compensation, equity, and benefits.
• Estimated OTE for roles based in San Francisco and New York: $145,000–$175,000 per year.