Customer Success Manager, Commercial East

Responsibilities

• Lead all post-sales activities for Vanta’s mid-market customers through onboarding, implementation, product expertise, renewal, and identification of upsell opportunities.
• Partner with Account Managers to drive renewal and expansion opportunities within the book of business.
• Act as the voice of the customer within Vanta.
• Serve as the point of contact for customers and drive them toward specific business outcomes on their timelines.
• Become a product expert on Vanta and its compliance offerings, including SOC 2, ISO 27001, GDPR, HIPAA, USDP, and custom frameworks; Trust Reports; and Risk Management.
• Provide insightful technical answers and recommend efficient ways for customers to achieve compliance using the platform.
• Develop trusted-advisor relationships with key accounts, customer stakeholders, and executive sponsors to support renewals, expansion, and advocacy.
• Influence Vanta’s strategy and product priorities by representing customer needs.
• Work cross-functionally to resolve customer business issues and pursue mutual goals.

Requirements

• 5+ years of experience in Customer Success at a SaaS company.
• Extensive experience engaging C-level executives and building trusted relationships.
• Strong account management and relationship-building skills, including experience with Quarterly Business Reviews, health check-ins, and executive summaries.
• Ability to remain nimble and agile in an environment with shifting priorities.
• Clear, thoughtful communication and strong critical-thinking skills.
• High empathy and a proven record of long-term customer retention.
• Experience meeting retention targets and creating healthy customer relationships.
• Technical competency to understand Vanta’s software and work effectively with highly technical customers.
• Strong problem-solving skills and enthusiasm for making an early, significant impact at a startup.
• Curiosity about using AI responsibly to improve efficiency and impact.

Nice to Have

• Experience in the security or compliance industry.

Compensation and Benefits

• ATS-listed base salary range: $138,000–$162,000 annually.
• Industry-competitive salary and equity.
• Comprehensive medical, dental, and vision coverage, with employee-only premiums covered for most medical plans.
• 16 weeks of paid parental leave for all new parents.
• Health and wellness stipend.
• Remote workspace, internet, and cellphone stipends.
• Commuter benefits for team members reporting to the San Francisco and New York City offices.
• Family planning benefits.
• Matching 401(k) contribution with immediate vesting.
• Flexible PTO and 80 hours of sick time.
• 11 company-paid holidays.
• Virtual team-building activities, lunch-and-learns, and company-wide events.