Partner Success Manager
Own post-sale technical success for enterprise partners at Bland AI, driving onboarding, go-live, adoption, ROI measurement, renewals, and expansion for voice AI platform deployments. Requires 5+ years in technical partner/customer success roles with strong API/integration fluency and self-directed execution.
About the job
Core Responsibilities
- Own the technical post-sale relationship for a portfolio of partners, driving them from onboarding through go-live, adoption, business review, renewal, and expansion.
- Identify, evaluate and onboard new service partners.
- Ensure partners launch quickly, hit measurable go-live timelines, and see clear ROI from Bland's AI agents.
- Diagnose implementation blockers before they become major partner or customer risks.
- Partner closely with forward-deployed engineers, product, sales, and implementation teams to troubleshoot issues, accelerate resolutions, and keep partners successful in production.
- Build partner enablement plans that map use cases, technical requirements, go-live milestones, KPIs, risks, value realization, and expansion opportunities.
- Educate partners on best practices, new features, and optimization strategies that help them get more value from Bland.
- Own monthly and quarterly business reviews (MBRs/QBRs) and executive briefings focused on outcomes, ROI, usage, risks, and the results their customers are seeing.
- Identify expansion opportunities based on new use cases, call volume, operational pain, product usage, partner feedback, and measurable ROI.
- Support renewal cycles either independently or in partnership with AEs / commercial owners.
Requirements
- 5+ years in technical customer- or partner-facing roles such as Partner Success Manager, Technical Account Manager, Technical CSM, Solutions Architect, Customer Engineer, Implementation Lead, or similar.
- Experience owning post-sale success and outcomes for enterprise partners or customers.
- Strong technical foundation, ideally with CS / engineering exposure or equivalent hands-on technical experience.
- API and integration fluency, including comfort with REST / JSON, logs, SQL, and production systems.
- Experience diagnosing complex technical blockers and driving partner-facing escalations to resolution.
- Highly self-directed — does not need heavy management or a fully built playbook to be effective.
- Willing and excited to work from San Francisco and travel to partner and customer sites as needed.
Nice-to-Haves
- Background in voice AI, conversational AI, CPaaS, CCaaS, UCaaS, contact center software, customer experience, or channel/partner ecosystem management.
- Experience managing partner or customer accounts in highly regulated industries such as financial services, insurance, healthcare, or telecommunications.
- Experience supporting renewals, expansion, or commercially oriented post-sales motions.
- Experience at a Series A–C company helping build partner success, onboarding, or customer success playbooks from scratch.
- Experience working with partner or enterprise customer organizations where C-level stakeholders are actively involved post-sale.
Compensation & Benefits
- Base salary $140,000 - $180,000.
- Performance-based upside tied to retention, renewals, and expansion.
- Meaningful equity in a high-growth, well-funded AI company.
- Full benefits package.
- Regular partner and customer travel expected.
Skills
REST APIs, JSON, SQL, API Integrations, Technical Account Management, Partner Success, Post-Sales Support, Escalation Management
Similar jobs
Customer Success jobs
Check
New York, NYThe Service Delivery Specialist resolves complex partner issues across payroll, tax, compliance, and money movement while improving workflows and service quality. The role requires 5+ years in operations, service delivery, support, or a related field, preferably within payroll, tax, SaaS, or fintech.
Vanta
Remote
Owns post-sale relationships for mid-market customers, guiding onboarding, compliance adoption, renewals, and expansion. Requires 5+ years of SaaS Customer Success experience, executive relationship skills, strong retention results, and technical fluency.
Faro Health
United States
The Customer Strategy Manager advises pharmaceutical and biotechnology customers on adopting Faro’s AI-powered clinical development platform, realizing measurable value, and driving retention and growth. The role requires at least five years of strategic customer-facing experience, strong stakeholder leadership, and familiarity with life sciences.
Notion
New York, NYOwn adoption, value realization, renewals, and expansion outcomes for named B2B software accounts. The role requires customer-facing discovery, workflow design and configuration, commercial awareness, and strong stakeholder management, with a focus on AI-enabled productivity systems.
Deepgram
United States
This role drives adoption, retention, and expansion for a pooled customer portfolio through technical guidance and scalable digital programs. The ideal candidate has at least five years of technical customer-facing experience, strong API fluency, and a record of building automation or enablement systems.