Partner Success Manager

Core Responsibilities

• Own the technical post-sale relationship for a portfolio of partners, driving them from onboarding through go-live, adoption, business review, renewal, and expansion.
• Identify, evaluate and onboard new service partners.
• Ensure partners launch quickly, hit measurable go-live timelines, and see clear ROI from Bland's AI agents.
• Diagnose implementation blockers before they become major partner or customer risks.
• Partner closely with forward-deployed engineers, product, sales, and implementation teams to troubleshoot issues, accelerate resolutions, and keep partners successful in production.
• Build partner enablement plans that map use cases, technical requirements, go-live milestones, KPIs, risks, value realization, and expansion opportunities.
• Educate partners on best practices, new features, and optimization strategies that help them get more value from Bland.
• Own monthly and quarterly business reviews (MBRs/QBRs) and executive briefings focused on outcomes, ROI, usage, risks, and the results their customers are seeing.
• Identify expansion opportunities based on new use cases, call volume, operational pain, product usage, partner feedback, and measurable ROI.
• Support renewal cycles either independently or in partnership with AEs / commercial owners.

Requirements

• 5+ years in technical customer- or partner-facing roles such as Partner Success Manager, Technical Account Manager, Technical CSM, Solutions Architect, Customer Engineer, Implementation Lead, or similar.
• Experience owning post-sale success and outcomes for enterprise partners or customers.
• Strong technical foundation, ideally with CS / engineering exposure or equivalent hands-on technical experience.
• API and integration fluency, including comfort with REST / JSON, logs, SQL, and production systems.
• Experience diagnosing complex technical blockers and driving partner-facing escalations to resolution.
• Highly self-directed — does not need heavy management or a fully built playbook to be effective.
• Willing and excited to work from San Francisco and travel to partner and customer sites as needed.

Nice-to-Haves

• Background in voice AI, conversational AI, CPaaS, CCaaS, UCaaS, contact center software, customer experience, or channel/partner ecosystem management.
• Experience managing partner or customer accounts in highly regulated industries such as financial services, insurance, healthcare, or telecommunications.
• Experience supporting renewals, expansion, or commercially oriented post-sales motions.
• Experience at a Series A–C company helping build partner success, onboarding, or customer success playbooks from scratch.
• Experience working with partner or enterprise customer organizations where C-level stakeholders are actively involved post-sale.

Compensation & Benefits

• Base salary $140,000 - $180,000.
• Performance-based upside tied to retention, renewals, and expansion.
• Meaningful equity in a high-growth, well-funded AI company.
• Full benefits package.
• Regular partner and customer travel expected.