GleanSan Francisco, CALead AI customer deployments and long-term success engagements for Glean's Work AI platform. Drive technical implementation, joint success plans, and measurable business outcomes for enterprise clients.
Own post-sale technical success for enterprise partners at Bland AI, driving onboarding, go-live, adoption, ROI measurement, renewals, and expansion for voice AI platform deployments. Requires 5+ years in technical partner/customer success roles with strong API/integration fluency and self-directed execution.
Lead and develop a Technical Account Management team supporting mid-market to enterprise customers. Focus on driving onboarding, adoption, retention, expansion, and AI-augmented processes in a fast-paced SaaS environment.
Own customer relationships, serve as the primary point of contact, and proactively identify opportunities to drive customer satisfaction and retention. Manage cross-functional efforts and establish trust with healthcare stakeholders.
Lead customer deployments and long-term engagements for Glean's Work AI platform, owning delivery from kickoff to renewal while driving adoption and business outcomes. Requires 3+ years in SaaS technical deployments and a cloud fundamentals certification.
Designs, deploys, and optimizes AI agents for enterprise customers' GTM workflows post-sale. Collaborates with sales teams and engineers, analyzes performance with SQL, and drives AI adoption. Requires 4+ years in product management, consulting, or GTM operations with technical fluency.