AI Success Manager, West
Lead AI customer deployments and long-term success engagements for Glean's Work AI platform. Drive technical implementation, joint success plans, and measurable business outcomes for enterprise clients.
About the job
Responsibilities
- Help customers achieve real business outcomes through AI
- Serve as primary lead on new customer deployments including hands-on guidance for SSO and connectors setup
- Own end-to-end delivery from kickoff to go-live through renewal
- Create and execute joint success plans driving adoption and measurable business value
- Develop and communicate tailored project plans; facilitate cross-functional collaboration
- Provide technical guidance and strategic partnership; act as escalation manager
- Monitor and report on deployment progress, customer adoption, and satisfaction metrics
- Proactively identify risks or blockers and drive resolution
- Guide and document improvements for onboarding processes, playbooks, and best practices
- Contribute to continuous process and product improvements
Requirements
- 3+ years experience in technical deployment, implementation management, or technical account management of SaaS products
- Strong understanding of software development life cycles and methodologies (Agile, DevOps)
- One of: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader
- Excellent analytical and problem-solving skills
- Strong organizational, project management, and communication abilities
- Proven experience serving enterprise clients in both strategic and tactical roles
- Experience with process documentation, playbooks, and continuous improvement
- Solutions-oriented mindset; capable of handling ambiguity in fast-paced environments
Skills
Saas Implementation, Technical Account Management, Agile, DevOps, AWS, Azure, GCP, Project Management, SSO, Enterprise Deployment
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