AI Success Manager, West
Lead customer deployments and long-term engagements for Glean's Work AI platform, owning delivery from kickoff to renewal while driving adoption and business outcomes. Requires 3+ years in SaaS technical deployments and a cloud fundamentals certification.
About the job
Responsibilities
- Help customers achieve real business outcomes through AI
- Serve as primary lead on new customer deployments, including hands-on guidance for SSO and connector setup
- Own end-to-end delivery from kickoff to go-live through renewal
- Create and execute joint success plans to drive adoption, engagement, and measurable value
- Develop and communicate tailored project plans; facilitate cross-functional collaboration
- Provide technical guidance and strategic partnership; act as escalation manager
- Monitor and report on deployment progress, adoption, and satisfaction metrics
- Identify risks or blockers and drive resolution
- Guide and document onboarding process improvements, playbooks, and best practices
- Contribute to continuous process and product improvements
Requirements
- 3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products
- Strong understanding of software development life cycles and methodologies (Agile, DevOps)
- Must hold one of: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader
- Excellent analytical and problem-solving skills
- Strong organizational, project management, and communication abilities
- Proven experience serving enterprise clients in strategic consultative and tactical hands-on roles
- Experience with process documentation, playbooks, and continuous improvement initiatives
- Solutions-oriented mindset; trusted advisor comfortable owning escalations
- Ability to handle ambiguity and thrive in fast-paced environments
Compensation & Benefits
- OTE range: $140,000–$200,000 annually
- Medical, Vision, Dental coverage
- Generous time-off policy
- 401k plan
- Home office improvement stipend
- Annual education and wellness stipends
Skills
AWS, Azure, GCP, SSO, Agile, DevOps, Project Management, Technical Account Management, Implementation Management, SaaS
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