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BubbleBubbleNew York, NY

Manager, Technical Success

Lead a team of Technical Success Managers as a player-coach at Bubble. Own key customer retention metrics, provide technical guidance and architecture reviews for enterprise accounts, drive onboarding and optimization, and partner cross-functionally to ensure successful implementations on the visual AI app platform.

136k – 176k/yr
Hybrid5+ YOECustomer Success

About the role

Responsibilities

  • Lead, coach, and develop the TSM team, defining best practices and operating standards
  • Own key-customer GRR and the technical-outcome metrics defined with Product
  • Ensure a technical read on every Enterprise upgrade prospect before outreach, and co-author the technical sections of proposals
  • Drive onboarding setup, Workload Unit (WU) optimization, and quarterly architecture reviews for strategic accounts
  • Own the escalation protocol: triggered at 48hr+, business-critical, or infrastructure issues, with documented root cause and written close-out
  • Partner with Account Management, Customer Success, Product, and Engineering to de-risk complex implementations

Requirements

  • 5+ years of success management or technical customer-facing experience
  • At least one year of people management experience, with enthusiasm for a player-coach role
  • Experience owning a metric like CSAT, NPS, or TTL
  • Experience working with APIs and investigating application performance monitoring data
  • Has built an application or tool for the internet (Bubble experience strongly preferred)
  • Exceptional written and verbal skills; can translate complex solutions clearly and concisely
  • Thrives in the face of ambiguity in a rapidly changing environment; can commit to East Coast hours

Nice-to-Haves

  • Prior experience building an app or startup on Bubble for yourself or a client
  • Experience in an organization that uses OKRs and emphasizes performance against metrics

Compensation and Benefits

  • Estimated salary: $136k - $176k
  • Benefits package equating to roughly $20k in additional annual compensation, including:
    • Comprehensive health coverage
    • 401(k) matching
    • Wellness and work enablement stipends
    • Generous PTO
    • Sabbatical program

Skills

APIsapplication performance monitoringbubbleokrscsatnpsttl

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