Cyber Resilience Advisor partners with large enterprise customers to build and operationalize people-centric cyber resilience programs using Immersive's SaaS platform and methodology. Requires 3+ years in information security, deep knowledge of cyber operations, and ability to deliver insights, reports, and executive presentations.
106k – 145k/yr
Remote3+ YOECustomer Success
About the role
Responsibilities
Partner with key customers to understand and help achieve their cybersecurity objectives, initiatives, and desired outcomes with increased resiliency.
Establish strategies and initiatives to raise cyber resilience through a programmatic approach using our methodology and a range of CRT offerings and deliverables.
Engage cybersecurity stakeholders throughout the customer organizations at all levels, including C-level, technical cybersecurity professionals, and major supporting lines of business.
Leverage your cybersecurity operational and technical knowledge to recommend and deliver appropriate improvements to current or new programs.
Drive adoption of the Immersive software to maximize the value.
Immerse yourself into the cybersecurity community to remain informed of evolving threats, trends, and new technologies.
Collaborate with internal Immersive teams as the voice of the customer and representative of the CRT to support product innovation and content development.
Support customers in sustainably operationalizing and incorporating the Immersive Platform into their cybersecurity programs.
Use in-depth statistical analysis with platform metrics to deliver intelligence and insights on customer capabilities, cyber preparedness, and responsiveness.
Develop custom reports and insights with narratives and recommendations to raise awareness of the value created and enhance capability and resiliency across the customer organization.
With the Customer Success Manager (CSM), assist in delivering Executive Business Reviews (EBRs) to customers, providing executive-level reports and insights that help drive long-term account health and expansion opportunities.
Requirements
3+ years experience in an information security practitioner or consulting role.
Authoritative knowledge of information security concepts, domains, compliance, and standards.
A detailed, deep understanding of all cyber operations and cyber security capability needs and how this impacts organization-wide cyber preparedness and responsiveness.
Ability to develop and deliver a range of people-centric cybersecurity programs.
Experience leading technical presentations for both technical and non-technical audiences across all levels.
Nice-to-Haves
Proficiency in IT fundamentals (computer hardware/software, databases, networking, security, and software development).
Hands-on experience of Blue Team / Red Team operational needs using Windows & Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), public cloud environments, etc.
Manage large portfolio of AMER customers, drive Notion adoption and expansion through consultations, trainings, and campaigns. Collaborate with sales and serve as product expert; requires 3+ years in Customer Success at fast-growing software company.
106k – 132k/yr
Hybrid3+ YOECustomer Success
Customer Success Manager (Spanish Speaking)
OrchardSanta Rosa, CA +3
Manage customer onboarding, training, and support for AI-powered agricultural robotics systems across farms in Mexico, Latin America, California, and Washington.
105k – 145k/yr
HybridCustomer Success
Customer Success Manager, Enterprise Agency
Muck RackUnited States
Drives retention, expansion, and satisfaction for enterprise agency customers in a B2B SaaS environment. Owns full customer lifecycle, renewals, expansion opportunities, and QBRs while leveraging data and building stakeholder relationships. Requires 5-8 years in CS/account management with revenue ownership.
105k – 125k/yr
Remote5+ YOECustomer Success
Customer Success Manager
AssembledSan Francisco, CA
Manages customer portfolio post-sales to drive adoption, renewals, and expansion of Assembled platform. Collaborates cross-functionally to ensure ROI, conducts business reviews, and identifies growth opportunities. Requires 3+ years customer-facing experience and travel willingness.
105k – 160k/yr
On-site3+ YOECustomer Success
Customer Success Manager
OrchardSanta Rosa, CA +2
Customer Success Manager owns onboarding, training, deployment, and support for ag-tech customers (fruit/nut farmers), ensuring product success through daily communication, issue resolution, and feedback to engineering. Requires agtech experience, strong communication, organization, and travel comfort.