AssembledSan Francisco, CAManages customer portfolio post-sales to drive adoption, renewals, and expansion of Assembled platform. Collaborates cross-functionally to ensure ROI, conducts business reviews, and identifies growth opportunities. Requires 3+ years customer-facing experience and travel willingness.
Manage customer onboarding, training, and support for AI-powered agricultural robotics systems across farms in Mexico, Latin America, California, and Washington.
Drives retention, expansion, and satisfaction for enterprise agency customers in a B2B SaaS environment. Owns full customer lifecycle, renewals, expansion opportunities, and QBRs while leveraging data and building stakeholder relationships. Requires 5-8 years in CS/account management with revenue ownership.
Customer Success Manager owns onboarding, training, deployment, and support for ag-tech customers (fruit/nut farmers), ensuring product success through daily communication, issue resolution, and feedback to engineering. Requires agtech experience, strong communication, organization, and travel comfort.
Cyber Resilience Advisor partners with large enterprise customers to build and operationalize people-centric cyber resilience programs using Immersive's SaaS platform and methodology. Requires 3+ years in information security, deep knowledge of cyber operations, and ability to deliver insights, reports, and executive presentations.
Manage critical trust and P1 incidents for Auth0 by Okta, driving customer communications, RCAs, and process improvements while mentoring support staff. Requires 3+ years SaaS incident management experience and strong cross-functional communication skills.