Customer Success Manager
Customer Success Manager owns onboarding, training, deployment, and support for ag-tech customers (fruit/nut farmers), ensuring product success through daily communication, issue resolution, and feedback to engineering. Requires agtech experience, strong communication, organization, and travel comfort.
About the job
Responsibilities
- Own customer support, talking with customers daily, hearing issues, and solving problems.
- Own new farm onboarding, deployment, and implementation to seamlessly integrate technology.
- Execute and build customer training procedures.
- Develop relationships with internal sales team, service partners, and field operations teams.
- Host regular check-ins to ensure continued success, proactively identify issues, and provide feedback to engineering.
Requirements
- Outstanding customer-centric communication skills.
- Prior experience in agriculture and agtech with deep understanding of farmers' operations.
- Resilient, innovative problem-solver who delivers results under ambiguity.
- Exceptional organizational abilities for managing priorities in fast-paced environment.
- Ability to communicate technical topics to customers.
- Comfortable with frequent travel (up to 1/3 time) to customer farms in California and Washington.
- Experience with ERP systems and CRMs (HubSpot, Salesforce).
- Ability to coordinate across stakeholders in large organizations.
Compensation & Benefits
- Competitive salary $105,000 - $145,000.
- Equity compensation.
- Comprehensive Health, Vision, and Dental insurance (100% premium covered).
Skills
HubSpot, Salesforce, ERP Systems, Customer Onboarding, Agtech, Customer Training, CRM, Stakeholder Coordination
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