Customer Success Engineer, Federal

Responsibilities

• Act as a trusted strategic advisor throughout the customer success lifecycle, from onboarding through expansion.
• Serve as the Cribl product expert as customers build observability pipelines.
• Establish relationships with stakeholders and senior management at major federal customers; drive success plans and KPIs.
• Use customer success platforms and data-driven metrics to support tech-touch customers and automate responses.
• Expand product value by identifying new use cases, teams, and data sources for reducing, enriching, reusing, and routing data.
• Collaborate cross-functionally with sales, marketing, product, experience, and engineering teams as the voice of the customer.
• Help customers realize value, maintain healthy customer journeys, and grow their usage.
• Mentor and coach team members within the Customer Experience organization.

Requirements

• 5+ years of experience in a related function with direct customer advocacy and post-sales engagement.
• Experience with federal or public sector organizations.
• Experience with GovCloud or FedRAMP.
• Strong communication, collaboration, empathy, and relationship management skills.
• Experience presenting to customers in program reviews or similar events.
• Deep understanding of observability, logs, metrics, IT operations, security, and data pipelines across the data lifecycle.
• Ability to develop use cases involving data reduction, reuse, enrichment, and routing.
• Strong technical learning and problem-solving abilities.

Preferred Qualifications

• Experience with Cribl products or data engineering platforms such as Splunk, Elastic, Datadog, or Snowflake.
• Experience managing customers with customer success platforms such as Gainsight.
• Working knowledge of AWS, Azure, or Google Cloud.
• Ability to obtain a US security clearance.
• Local to the greater Washington, D.C. area.

Compensation and Benefits

• Base salary: $110,000–$180,000 USD.
• Eligible employees may participate in incentive compensation or the Cribl Corporate Bonus Program, depending on role.
• Benefits include health, dental, vision, short-term disability, life insurance, paid holidays, paid time off, fertility treatment benefits, 401(k), and equity.