Customer Success Manager
Own the post-sale customer lifecycle for technical B2B customers, from onboarding and adoption through value reviews and renewals. The role requires customer success or technical account management experience, FinOps or cloud cost management knowledge, and the ability to work with engineering and infrastructure stakeholders.
About the job
Responsibilities
- Own and lead the complete post-sale customer engagement lifecycle, including onboarding, adoption, value reviews, and renewal playbooks.
- Serve as a trusted advisor and help customers maximize the value of the Vantage solution.
- Lead customer onboarding and training sessions.
- Solicit product feedback and represent the customer internally.
- Advocate for timely resolution of support issues, feature requests, and adoption friction.
- Engage stakeholders at all levels, including CTOs, engineering and infrastructure leaders, and DevOps professionals.
- Efficiently manage a portfolio ranging from SMB to commercial accounts.
Requirements
- 3+ years of customer-centric industry experience as a Customer Success Manager or Technical Account Manager in B2B technology or SaaS.
- Exceptional communication skills and attention to detail.
- Ability to tailor communication to specific audiences.
- Experience with FinOps or cloud cost management solutions.
- Bias for action, continuous development, and comfort with ambiguity.
- Strong emotional intelligence and customer empathy.
- Kind and collaborative approach.
Nice-to-haves
- Monitoring and observability expertise.
- Experience building and deploying cloud infrastructure.
- Experience with AWS, Azure, or Google Cloud.
- Data visualization or financial product experience.
Compensation
- Salary: $110,000–$140,000 annually.
Skills
Finops, Cloud Cost Management, SaaS, AWS, Azure, GCP, Cloud Infrastructure, Monitoring, Observability, Data Visualization
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