Customer Success Manager (Spanish Speaking)

Responsibilities

• Own customer support by talking with customers daily, hearing issues, and solving problems
• Manage new farm onboarding, deployment, and implementation to ensure seamless technology integration
• Execute and build on customer training procedures so customers can learn the technology easily
• Develop strong relationships with the internal sales team, service partners, and field operations teams
• Host regular customer check-ins to ensure continued success and proactively identify issues for engineering feedback

Requirements

• Fluent/native-speaking experience in both English and Spanish with agriculture-specific terminology in both languages
• Prior experience working in agriculture and agtech with deep understanding of how farmers operate
• Outstanding customer-centric communication skills
• Resilient, innovative problem-solver who delivers results under ambiguous or changing conditions
• Exceptional organizational abilities managing numerous priorities in a fast-paced environment
• Ability to effectively communicate technology topics from engineering to customers
• Comfortable with frequent travel (up to a third of time at events and customer farms across Mexico, Latin America, California, and Washington)
• Experience working with ERP systems and CRMs (HubSpot, Salesforce)
• Ability to coordinate effectively across stakeholders in large, enterprise organizations

Benefits

• Equity compensation as an early employee
• Hybrid role with time working from home and frequent travel
• Comprehensive Health, Vision, and Dental insurance (100% premium covered)