Customer Success Manager (Spanish Speaking)
Manage customer onboarding, training, and support for AI-powered agricultural robotics systems across farms in Mexico, Latin America, California, and Washington.
About the job
Responsibilities
- Own customer support by talking with customers daily, hearing issues, and solving problems
- Manage new farm onboarding, deployment, and implementation to ensure seamless technology integration
- Execute and build on customer training procedures so customers can learn the technology easily
- Develop strong relationships with the internal sales team, service partners, and field operations teams
- Host regular customer check-ins to ensure continued success and proactively identify issues for engineering feedback
Requirements
- Fluent/native-speaking experience in both English and Spanish with agriculture-specific terminology in both languages
- Prior experience working in agriculture and agtech with deep understanding of how farmers operate
- Outstanding customer-centric communication skills
- Resilient, innovative problem-solver who delivers results under ambiguous or changing conditions
- Exceptional organizational abilities managing numerous priorities in a fast-paced environment
- Ability to effectively communicate technology topics from engineering to customers
- Comfortable with frequent travel (up to a third of time at events and customer farms across Mexico, Latin America, California, and Washington)
- Experience working with ERP systems and CRMs (HubSpot, Salesforce)
- Ability to coordinate effectively across stakeholders in large, enterprise organizations
Benefits
- Equity compensation as an early employee
- Hybrid role with time working from home and frequent travel
- Comprehensive Health, Vision, and Dental insurance (100% premium covered)
Skills
HubSpot, Salesforce, CRM, ERP, Customer Success, Agtech, Agriculture, Onboarding, Training
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