Scaled Customer Success Manager

Skills You'll Need to Bring

• 3+ years experience at a fast growing software company
• You have a track record of success in your current Customer Success or Account Management role
• Experience of managing a large volume of accounts
• Strong intrinsic motivation to be a top performer and contribute to a team
• You have a growth mindset and thrive in the building stage of a nascent team
• You’re motivated by seeing others succeed and grow when you partner with them
• You’re highly adaptable, easily acclimating to a rapidly changing business and industry
• You love getting to know new people and helping them solve their business problems
• You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results

Nice to Haves

• You've built Customer Success playbooks or processes
• You have experience in scaled program management, or building campaigns in Outreach
• You have experience using Notion
• You are curious about data and insights, and have used Salesforce and Gainsight before
• You've been a first or early hire at a fast growing start up before
• You've got strong technical chops

Compensation: Highly competitive cash compensation, equity, and benefits. For roles based in New York, estimated OTE range of $106,000 - $132,000 per year.