Vapi
Voice AI platform for developers
Vapi provides a developer platform to build, test, and deploy voice AI agents that handle calls with low latency. It serves startups to Fortune 500 companies for phone operations and customer interactions. This enables scalable, secure voice AI integration into enterprise workflows.
Incident and Escalation Manager
Build and run Vapi's incident response and escalation program for voice AI infrastructure. Own the pager, incident commander rotation, customer RCAs, and cross-functional escalations at a high-scale platform company.
Member of Technical Staff, Core Backend
Owns the StreamModule voice pipeline (VAD→STT→LLM→TTS) for real-time call agents. Consolidates BullMQ to Kafka, hardens provider abstractions, adds OTEL tracing, and eliminates Postgres SPOFs.
General Counsel
Foundational General Counsel hire to build Vapi's legal function from scratch. Own legal strategy, enterprise contracts, AI/voice regulatory compliance, privacy, corporate governance, IP, and employment law as a strategic partner to the CEO and board.
Member of Technical Staff, DevSecOps
Hands-on DevSecOps lead building and hardening security posture for a voice AI platform serving Fortune 500 customers. Focus on shift-left security, compliance automation, and multi-tenant infrastructure.
Office & Recruiting Ops Manager
Own office operations and recruiting coordination for a fast-growing voice AI startup. Manage facilities, vendors, interview logistics, and ATS workflows in a hybrid San Francisco role.
Member of Technical Staff, DevOps
The Member of Technical Staff, DevOps will own progressive delivery, GitOps, and on-demand environment tooling to improve deployment safety and speed for engineering teams. This role requires a platform-as-a-product mindset and experience with infrastructure as code and CI/CD pipelines.
Member of Technical Staff, Site Reliability Engineer
Vapi is seeking a Site Reliability Engineer to drive 99.99% call completion for their Voice AI platform. This role involves running incident command, owning SLOs and error budgets, building reliability culture, and shipping code for platform services in Go or TypeScript.
Sales Development Representative
As a Sales Development Representative, you will be responsible for generating pipeline by running targeted outbound campaigns and qualifying high-intent prospects for enterprise Account Executives, focusing on product and engineering leaders.
Member of Technical Staff, QA
Owns end-to-end QA for Vapi's voice AI platform, building Playwright e2e tests, testing integrations (LLMs, STT, TTS, telephony), filing bugs, and partnering with engineers on releases. Requires 5+ years QA/SDET experience, TypeScript/JavaScript proficiency, and AI coding tools usage.
VP of Customer Engagement
Leads Customer Engagement organization owning full customer lifecycle from pre-sales to expansion. Drives usage, retention, and enterprise adoption through multi-disciplinary teams of strategists, engineers, and support. Requires 10+ years in GTM/Customer Success with technical fluency.
Technical Recruiter
Leads full-cycle technical recruiting for engineering and product roles in a hyper-growth startup, building pipelines, closing top talent, and optimizing hiring processes. Requires 2+ years experience sourcing senior engineers, with strong ownership and communication skills.
Product Manager - Enterprise & Governance
Leads product strategy for enterprise governance and trust infrastructure in voice AI platform, focusing on compliance, security, audit trails, and monitoring to enable regulated businesses. Requires 8+ years PM experience with enterprise buyers including legal/procurement.
Customer Support Engineer Manager
Leads and scales a technical L1 support engineering team for enterprise customers, managing SLAs, triaging complex voice AI issues with LLMs/STT/TTS, and bridging feedback to engineering. Requires 5+ years technical support experience, 2+ years managing teams, and fluency in APIs, Python/JS, and voice tech.
Agent Strategist - NYC
Owns enterprise accounts post-sales, driving retention, renewals, and expansions through relationship building, health monitoring, and QBRs. Requires 5+ years in customer success or TAM at B2B SaaS with technical fluency in APIs and integrations.
Member of Technical Staff, Forward Deployed
Deploys voice agent solutions onsite for enterprise customers, discovers expansion use-cases, and builds products to streamline future deployments. Requires early startup technical experience and FDE background at admired companies.
Member of Technical Staff, Product
Builds and owns end-to-end product features for voice agent platform, including WhatsApp integration and RL loops. Experienced in scaling products from Series B to F stages with customer-facing API design.
Agent Strategist
Owns portfolio of enterprise accounts in post-sales, driving retention, renewals, and expansions through stakeholder relationships, health monitoring, and QBRs. Requires 5+ years in customer success or TAM at B2B SaaS, technical fluency in APIs/integrations.
Member of Technical Staff, Backend
Build and own backend systems for voice agent platform, including pipelines, WhatsApp integrations, and customer-facing APIs. Experienced engineer from Series B-F companies who has shipped admired products.
Member of Technical Staff, Infrastructure
Infrastructure engineer scales multi-cluster, multi-cloud systems handling millions of concurrent voice calls to 100s of millions, owning services like Anycast routers and GPU clusters. Requires experience scaling massive resilient systems from Series B+ stages.
Senior GTM Recruiter
Own full-cycle recruiting for GTM functions including Sales, Marketing, Partnerships, Customer Success, and RevOps in a high-growth AI startup. Partner with executives to build hiring strategies, source top talent, and scale the team efficiently. Requires 5+ years GTM recruiting experience.
Director of Demand Generation
Leads demand generation to build scalable marketing engine, accelerating revenue and enterprise pipeline in voice AI. Requires 8+ years marketing experience, 4+ in leadership, expertise in ABX, HubSpot, Salesforce, and AI-driven GTM for developer audiences.
Director of Sales
Leads Account Executives in B2B SaaS sales to mid-market and enterprise, driving forecast accuracy, pipeline health, and quota attainment through coaching, process implementation, and operational rigor. Requires 7+ years sales experience including 3+ in management.
Sales Development Representative (SDR)
SDR role focused on outbound campaigns to engage enterprise prospects in voice AI, qualifying leads for Account Executives and generating pipeline across key verticals. Targets product and engineering leaders; startup experience preferred.