Solutions Engineer - EMEA
The Solutions Engineer will lead technical discovery, demos, proofs of concept, architecture, and go-live support for enterprise voice-AI customers. The role requires at least four years in a technical customer-facing position, coding and debugging ability, and experience with telephony or contact-center systems.
About the job
Responsibilities
- Learn Vapi’s product, customer use cases, sales motion, technical objections, voice-agent architecture, telephony, LLM orchestration, integrations, and contact-center workflows.
- Shadow enterprise calls and build technical fluency.
- Own technical discovery and demos for enterprise deals.
- Partner with account executives on account strategy.
- Build customer-specific demos and help design proofs of concept (POCs).
- Answer technical questions clearly and honestly.
- Lead the technical side of enterprise deals from first call through close and go-live.
- Create reusable sales and technical artifacts.
- Document integration patterns and common objections.
- Feed recurring product gaps back to engineering and product teams.
Requirements
- 4+ years of experience in a technical customer-facing role, such as pre-sales engineering, solutions architecture, customer engineering, or a similar field.
- Ability to write enough code to build a working integration, read an API response, and debug issues independently.
- Experience with voice, telephony, or contact-center infrastructure.
- Comfortable communicating with both engineers and executives, adjusting the level of detail appropriately.
- Energized by technical sales, including discovery, architecture, POCs, objection handling, and helping customers go live.
Technical Experience
- SIP, Twilio, Genesys, Five9, or similar systems.
Compensation & Benefits
- Competitive salary and equity ownership.
- Medical, dental, and vision coverage.
- Quarterly off-sites.
- Flexible time off.
- Catered meals, transportation, and gym benefits.
- $10,000 annual learning and development budget.
Skills
Sip, Twilio, Genesys, Five9, Telephony, Contact Center Infrastructure, Llm Orchestration, API Integrations, Voice Agents, Proofs Of Concept
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