Solutions Consultant
Serve as the technical partner to Account Executives by leading prospect evaluations, answering technical questions, troubleshooting issues, and connecting customers with Product and Engineering. The role requires 3+ years in a customer-facing technical function and strong cybersecurity or SaaS fluency.
About the job
Responsibilities
- Run proof-of-concept evaluations for prospects considering Adaptive products, providing hands-on technical support.
- Serve as the technical liaison between prospects and internal Engineering and Product teams, surfacing requirements and feedback that shape the roadmap and escalating issues as needed.
- Conduct technical calls with prospects, answering product and technical questions for accounts not running a proof of concept.
- Partner with Product, Design, and Leadership to improve the prospect experience, tools, and processes.
- Ensure evaluations are successful by delivering timely, high-quality responses and support.
Requirements
- 3–5 years of experience in Solutions Consulting, Customer Success, Sales Engineering, or a similar customer-facing technical role, ideally at a SaaS or cybersecurity company.
- Strong technical fluency and the ability to speak credibly with security, IT, and technical buyers.
- Experience running structured evaluations and proof-of-concept projects, including managing timelines and prospect expectations.
- Ability to troubleshoot and collaborate with Engineering to solve problems.
- Exceptional organizational, project management, and time management skills.
- Strong presentation, communication, and writing skills.
- Proactive, adaptable mindset with comfort working in a fast-paced, high-growth startup environment.
Compensation & Benefits
- Competitive compensation.
- Premium healthcare and wellness benefits.
- Catered lunch in the New York City office Monday through Friday.
Skills
Proof Of Concept, Cybersecurity, SaaS, Technical Troubleshooting, Project Management, Time Management, Presentation Skills, Technical Communication
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