Sales Engineer
Technical customer-facing role supporting enterprise sales of Vapi's voice AI platform. Lead discovery, demos, POCs, integrations, and technical close for telephony/contact center customers. Requires 4+ years pre-sales or solutions architecture experience plus voice/telephony background.
About the job
What You’ll Do
30 Day:
- Learn Vapi’s product, customer use cases, sales motion, and common technical objections.
- Shadow enterprise calls, understand our voice-agent architecture.
- Build fluency across telephony, LLM orchestration, integrations, and contact center workflows.
60 Day:
- Own technical discovery and demos for active enterprise deals.
- Partner closely with AEs on account strategy.
- Build customer-specific demos, help design POCs, and answer technical questions clearly and honestly.
90 Day:
- Lead the technical side of enterprise deals from first call through close and go-live.
- Create reusable artifacts for the team.
- Document integration patterns and common objections.
- Feed repeated product gaps back to engineering and product.
Who You Are
- 4+ years in a technical customer-facing role, such as pre-sales engineering, solutions architecture, customer engineering, or similar.
- Can write code well enough to build a working integration, read an API response, and debug issues without immediately pulling in an engineer.
- Experience with voice, telephony, or contact center infrastructure, such as SIP, Twilio, Genesys, Five9, or similar systems.
- Comfortable speaking with both engineers and executives, and adjust the level of detail without dumbing things down.
- Energized by technical sales: discovery, architecture, POCs, objection handling, and helping customers get live.
What We Offer
- Competitive salary and excellent equity ownership.
- Comprehensive health coverage: medical, dental, and vision plans.
- Flexible time off: take what you need.
- Catered meals, transportation, gym, and a $10k annual L&D budget.
- Quarterly off-sites.
Skills
Sip, Twilio, Genesys, Five9, API Integrations, Debugging, Llm Orchestration, Telephony, Contact Center Infrastructure, Pre-Sales Engineering, Solutions Architecture, Poc Development
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