Member of Technical Staff, Infrastructure Engineer
Build software, automation, and observability for Vapi’s latency-sensitive distributed infrastructure. The role owns reliability improvements across incident response, capacity, performance, and failure prevention, requiring senior or staff-level experience with SRE and cloud infrastructure.
About the job
Responsibilities
- Learn Vapi’s architecture, production environment, incident history, and reliability practices.
- Build tooling and automation for distributed, latency-sensitive production systems.
- Improve observability, incident response, capacity planning, performance, and production automation.
- Reduce manual operational work and improve detection, diagnosis, and response to failures.
- Own a reliability workstream and become the primary owner for a meaningful part of the reliability surface.
- Deliver durable improvements to failure prevention and recovery.
- Propose roadmaps for future reliability investments.
- Collaborate with Infrastructure and product engineering teams.
Requirements
- Senior- or staff-level software engineering experience.
- Meaningful SRE, production engineering, or infrastructure experience with distributed systems.
- Ability to write production-quality software and build reliability tooling or automation.
- Deep experience with observability, incident response, failure analysis, capacity, and production reliability practices.
- Experience with Kubernetes, networking, and cloud infrastructure.
- Ability to debug across application and infrastructure boundaries.
- Strong judgment around failure modes and balancing reliability investments with product and engineering velocity.
Nice-to-haves
- Experience with real-time networking or telephony.
- Experience with Envoy, Postgres, Redis, Kafka, Aurora, ClickHouse, or Google-style SRE practices.
Compensation and Benefits
- Base salary of $280,000 to $314,000.
- Equity ownership.
- Medical, dental, and vision coverage.
- Flexible time off.
- Quarterly off-sites, catered meals, transportation, gym benefits, and a $10,000 annual learning and development budget.
Skills
SRE, Distributed Systems, Kubernetes, Networking, Cloud Infrastructure, Observability, Incident Response, Failure Analysis, Capacity Planning, Production Automation, Envoy, Postgres, Redis, Kafka, Aurora
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