PhonelySan Francisco, CAOnboards and supports SMB/mid-market customers for voice AI platform, running demos, troubleshooting issues, monitoring account health, and driving retention/expansion. Requires 1-3 years customer-facing experience and ability to explain technical products simply.
Onboarding Specialist helping small business owners successfully set up and launch their Topline Pro digital storefronts through live sessions, profile connections, troubleshooting, and follow-ups. Requires 1+ years customer-facing experience, strong communication, technical aptitude, and Spanish fluency as a plus.
Early-career role supporting partner success by handling inbound tickets, providing product training, and maintaining HubSpot records. Requires 1-2 years customer service experience and strong organizational skills.
Client retention specialist focused on saving at-risk accounts through proactive outreach, solution-finding, and cross-functional collaboration. Requires 2-3 years of client retention experience, preferably in SaaS, with strong communication and organizational skills.
Fast Track Onboarding Specialist providing personalized 1:1 support to help customers onboard A2P numbers, manage compliance, SLAs, and resolve issues for strategic Twilio accounts. Requires 2+ years A2P experience, strong customer focus, and ability to handle up to 12 accounts while meeting strict SLAs.
Leads a small team of installation specialists to deliver high-quality POS deployments, manage client coordination, and drive process improvements in a hybrid role. Requires 5 years of customer success experience and 1 year of team management.