Customer Success Representative
Onboards and supports SMB/mid-market customers for voice AI platform, running demos, troubleshooting issues, monitoring account health, and driving retention/expansion. Requires 1-3 years customer-facing experience and ability to explain technical products simply.
About the job
What You'll Do
- Onboard new SMB and mid-market customers end-to-end, from first call to live deployment
- Run product demos and training sessions to help customers get the most out of the platform
- Monitor account health, proactively identify risks, and intervene before problems escalate
- Troubleshoot technical issues with customers, escalating to engineering when needed
- Manage inbound support requests and ensure timely, high-quality resolution
- Document customer feedback and relay product insights to the team
- Build and maintain relationships with key contacts at each account
- Track onboarding metrics and contribute to process improvements
- Collaborate with the sales team on handoffs and upsell opportunities
What You'll Bring
- 1–3 years in a customer-facing role (customer success, account management, support, or similar)
- Strong written and verbal communication skills
- Comfortable learning technical products quickly and explaining them to non-technical people
- Organized, proactive, and good at managing multiple accounts simultaneously
- Genuine interest in AI, voice technology, or SaaS
- High ownership mentality, you see a problem and you fix it without waiting to be told
Nice to Have
- Experience in SaaS, AI, or telecommunications
- Familiarity with APIs, webhooks, or integration workflows
- Previous experience running product demos or onboarding sessions
- Background in a high-growth startup
Skills
SaaS, AI, Voice Technology, APIs, Webhooks, Product Demos, Onboarding, Customer Support Tools
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