Topline ProBrooklyn, NYOnboarding Specialist helping small business owners successfully set up and launch their Topline Pro digital storefronts through live sessions, profile connections, troubleshooting, and follow-ups. Requires 1+ years customer-facing experience, strong communication, technical aptitude, and Spanish fluency as a plus.
Early-career role supporting partner success by handling inbound tickets, providing product training, and maintaining HubSpot records. Requires 1-2 years customer service experience and strong organizational skills.
Onboards and supports SMB/mid-market customers for voice AI platform, running demos, troubleshooting issues, monitoring account health, and driving retention/expansion. Requires 1-3 years customer-facing experience and ability to explain technical products simply.
Client retention specialist focused on saving at-risk accounts through proactive outreach, solution-finding, and cross-functional collaboration. Requires 2-3 years of client retention experience, preferably in SaaS, with strong communication and organizational skills.
Fast Track Onboarding Specialist providing personalized 1:1 support to help customers onboard A2P numbers, manage compliance, SLAs, and resolve issues for strategic Twilio accounts. Requires 2+ years A2P experience, strong customer focus, and ability to handle up to 12 accounts while meeting strict SLAs.
Leads a small team of installation specialists to deliver high-quality POS deployments, manage client coordination, and drive process improvements in a hybrid role. Requires 5 years of customer success experience and 1 year of team management.