Inside Partner Success Associate

Responsibilities

• Provide administrative and operational support to Outbound Partner Success roles to ensure clients receive timely and consistent service
• Address internal cross-functional tickets within established SLAs and with proper documentation
• Escalate complex or high-risk situations to the correct Outbound Partner Success role with clear context and recommendations on next steps
• Hold group “office hour” retrainings with leasing teams
• Support in the coordination of scheduling onboarding and other partner meetings
• Maintain accurate records within HubSpot
• Conduct special audits on contacts and other HubSpot objects upon request

Preferred Background

• 1-2 years of customer service experience in a structured, fast-paced environment
• Excellent organizational, interpersonal, quantitative, writing and communication skills; able to interface with leasing teams
• Understanding of multifamily renting and leasing flows
• Google Suite/Microsoft Office proficient
• Experience with Zendesk or other ticketing systems

What We’re Looking For

• Organized and detail-oriented
• Take CRM diligence seriously and keep timely records of all activity
• Comfortable working in a start-up environment and understand how to navigate regular program changes
• Can communicate the new value derived from program changes to clients
• Interested in providing a seamless client experience

Benefits

• Medical, dental, & vision insurance, beginning day one
• Health savings account with employer contribution
• Flexible spending accounts (healthcare, dependent care, commuter)
• 401(k)
• Generous PTO and paid holidays
• In-office lunch Perk
• Flexible working hours
• Paid parental leave
• Company sponsored short and long term disability