Broccoli AISan Francisco, CALeads post-sale AI success operations at scale, building automated systems for retention, expansion, health scoring, and support to drive NDR and customer outcomes. Requires 8+ years in strategy/product/ops, AI-native mindset, and analytical revenue focus.
Lead and build the Customer Success function for a healthcare data platform startup, focusing on enterprise Value-based Care customers. Own revenue growth through retention, expansion, KPIs, and cross-functional collaboration while building and managing a team.
Lead and scale the Customer Success team for the Americas, overseeing onboarding through renewals/expansion while ensuring customers maximize value from the AI-powered code review platform.
Lead global enterprise customer success for major hotel brands at Canary Technologies. Own executive relationships, complex deployments, retention/expansion, and lead a team of CS and Implementation Managers while partnering with C-suite stakeholders.
Lead a team of 5 CSMs managing Checkr's largest strategic accounts. Drive retention, expansion, and executive relationships while mentoring the team and collaborating cross-functionally.
Lead the Customer Success team at Tabs, driving retention, expansion, and measurable ROI for AI-native revenue platform customers in finance and accounting. Build and manage the CS function while staying hands-on with key accounts, requiring 8+ years in post-sale roles and deep finance fluency.