Partner Engagement Manager, U.S. European Command

Requirements

• Current Top Secret clearance with eligibility for SCI and ability to access Department of Defense facilities and installations.
• Proven experience leading operational planning in a military context, preferably at multi-star headquarters.
• Exposure to staff planning through Professional Military Education or military service.
• Familiarity with major military planning exercises and software deployment protocols on classified networks.
• Proven ability to expand business presence within a region, particularly for software or technology solutions.
• Experience providing face-to-face and remote customer support and responding to incidents in coordination with customers and product engineering teams.
• Strong technical skills to master the application, troubleshoot issues, and liaise with customers on technical matters.
• Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
• Strong interpersonal skills for cultivating trust, aligning diverse perspectives, and communicating with clarity and influence.
• Proactive, adaptable, autonomous, and comfortable working in fast-paced or ambiguous settings.
• Clear, concise, candid communication and strong attention to detail.
• Resourcefulness, creativity, and persistence when solving problems with limited resources.
• Ability to work effectively with customers and cross-functional teams.
• Experience with large military headquarters and operational planning within EUCOM.
• Familiarity with SAMS, JAWS, or SAW planning environments is valuable.

Responsibilities

• Own the entire customer relationship, from users through Generals and Admirals.
• Rapidly expand product usage across customer workflows.
• Train users and develop strategies to maximize product adoption.
• Communicate user needs and feedback to the product team.
• Maintain deep product proficiency and generate enthusiasm for product improvements.
• Reinforce the Onebrief brand with customers.
• Enable expansion to Allies and Partners.
• Lead or support military exercises.
• Recommend product improvements based on user observations.
• Provide face-to-face and remote customer support.
• Develop an understanding of customer social dynamics to support renewals and future sales.
• Coordinate with customers and product engineering during product incidents.
• Navigate military and political bureaucracy and secure outcomes for customers.
• Become a power user of the product and discuss technical matters with customers and engineering.

Values

• Create value for real users.
• Learn quickly, work iteratively, and collaborate naturally.
• Work with integrity, intellectual honesty, and a low ego.
• Thrive as a self-starter while embracing autonomy and ambiguity.