Technical Solutions Lead
Owns full customer journey for enterprise partners on Tempo blockchain platform, from pre-sales solution design and technical consultations to post-sales success, onboarding, escalations, and ecosystem scaling. Bridges product/engineering with partners in payments and crypto infrastructure.
About the job
What You'll Do
Pre-Sales & Solution Design
- Partner closely with the Partnerships team to support enterprise and ecosystem deal cycles, providing technical and operational depth during evaluation and onboarding
- Serve as a consultative design partner during pre-sales — deeply understanding partner use cases and mapping them to Tempo's architecture and capabilities
- Help structure integration scopes, success criteria, and launch timelines with prospective customers before contracts are signed
Post-Sales & Partner Success
- Own the end-to-end success of Tempo's enterprise customers, ecosystem partners, validators, and integrators post-launch
- Build and manage onboarding programs that get partners live quickly and confidently
- Serve as the primary escalation point for technical and operational issues, coordinating across engineering and product to drive resolution
- Establish health metrics, QBRs, and success frameworks to proactively manage risk and identify expansion opportunities
Ecosystem & Scale
- Develop scalable playbooks for onboarding, integration support, and partner growth that work across segments — from Fortune 1000 enterprises to infrastructure providers and startup builders
- Work closely with validators and integration partners to ensure their technical implementations are stable, performant, and aligned with Tempo's evolving network
- Act as the voice of the customer internally — synthesizing feedback into product and GTM priorities alongside the Partnerships team
About You
- Proven experience in customer success, solutions engineering, or technical account management at a blockchain, API-first, or fintech infrastructure company
- Deep familiarity with enterprise B2B sales cycles and the post-sales motion — you know how to carry a relationship from signed contract to scaled production deployment
- Comfortable operating across both business and technical stakeholders; you can hold a conversation with a CTO and a CFO in the same afternoon
- Experience working with developers, integration teams, or infrastructure partners is a strong plus
- Track record of building CS functions from scratch — playbooks, tooling, team structure, and all
- High EQ and a service-oriented mindset; partners trust you and refer to you as a true extension of their team
Attributes
- Scrappy and hands-on — you'll roll up your sleeves on a complex integration without being asked
- Proactive and anticipatory; you identify problems before partners do
- Clear, compelling communicator who can translate technical complexity into business value
- Energized by ambiguity and the pace of an early-stage company
- Deeply curious about payments, blockchain infrastructure, and the ecosystem being built around stable coins
Skills
Blockchain, APIs, Fintech, Customer Success, Solutions Engineering, Technical Account Management, Integration, Onboarding, Enterprise B2B, Validators
Similar jobs
Customer Success jobs
Stripe
New York, NYManages enterprise customer relationships post-sale, driving adoption, retention, renewals, growth, and satisfaction. The role requires 6+ years of client-facing enterprise relationship management experience, strong technical and executive communication skills, and payments or fintech knowledge as a plus.
ZoomInfo
Bethesda, MDSenior customer success professional managing strategic SaaS accounts, driving adoption, retention, renewals, and business value through data-driven account planning and executive engagement. Requires 8+ years of relevant experience and strong analytical, consultative, and communication skills.
Anthropic
San Francisco, CAManage strategic life sciences accounts and scalable customer programs that drive adoption, optimization, and safe deployment of Anthropic’s AI products. The role requires 6+ years in customer success, technical account management, or solutions engineering, plus life sciences research experience and technical fluency.
Motive
United States
Leads a team of Strategic Customer Success Managers serving complex enterprise accounts, owning retention, expansion, customer outcomes, and team development. Requires 5+ years leading B2B SaaS Customer Success teams and strong executive relationship, analytics, and change-management skills.
Grow Therapy
United States
Leads Training, Content, and Quality teams while building scalable onboarding, knowledge-management, and support-enablement systems. Requires 8+ years in support or operations, multi-team management experience, and expertise with LMS, CMS, quality tools, and AI-enabled improvement.