Customer Operations Lead

Responsibilities

• Own the human-in-the-loop layer of HUD’s operations across customers - data suppliers (vendors) and frontier labs and enterprises (buyers).
• Jump into customer conversations when a human touch is needed to build trust, clarify context, or move things forward.
• Resolve contract, onboarding, and platform blockers by working with the right internal owners.
• Turn recurring customer issues, feedback, and learnings into better processes, platform, and communications.
• Build lightweight systems that streamline workflows or make resolving problems easier the next time they occur.

Requirements

• Experience in customer operations, business operations, consulting, or similar roles.
• Demonstrated judgement in customer-facing situations - you know when to be helpful, when to push back, and when to escalate.
• Comfort managing many small but important threads at once.
• High attention to detail and strong follow-through.
• Used AI tools to improve their productivity.

Nice-to-Haves

• Early-stage startup experience with ability to work independently in fast-paced environments.
• Experience working with technical customers.
• Familiarity with RL, e.g., you know what environments, evals, and benchmarks are.
• Thrive in unstructured problem spaces.

We prioritize technical aptitude and learning potential over years of experience. Motivated candidates are encouraged to apply even if they don't meet all criteria.

Compensation & Benefits

• Competitive compensation.
• 100% covered top-of-the-line medical, dental, and vision from Blue Shield of CA (US employees).
• Lunch and dinner when you’re in the office.
• Company-wide holiday break (Christmas Eve to New Year’s Day) on top of PTO and paid holidays.
• Other perks including an Equinox membership, 401k, and commuter benefits (US employees).
• Unlimited* access to tokens for ChatGPT, Claude Code, Cursor, etc.