Enterprise Customer Success Manager

Key Responsibilities

• Build and maintain strong relationships with decision-makers and influencers within customer base, focusing on high-value accounts.
• Leverage deep understanding of analytics and business intelligence to guide customers in optimizing use of Sigma's platform and gaining actionable insights from their data.
• Develop and implement strategies to maximize Net Dollar Retention (NDR), including upselling, cross-selling, reducing churn through proactive engagement.
• Serve as bridge between customers and product team; advocate for features, enhancements, and integrations.
• Collaborate with customers to develop and execute success plans aligned with business goals.
• Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement.

Requirements

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or related field.
• 7+ years of experience in customer success, account management, or consultative role within SaaS, analytics, or business intelligence industry.
• Experience navigating complex enterprise environments with multiple priorities and stakeholders.
• Strong analytical skills with proven ability to solve complex problems using data.
• Excellent communication and interpersonal skills; ability to build trust and drive engagement.
• Demonstrated ability to manage and grow customer accounts with focus on net dollar retention.
• Experience with SQL, data visualization tools, and cloud-based analytics platforms (Snowflake, Databricks, Redshift, BigQuery).
• ETL experience.
• Experience implementing production business intelligence solutions.
• Startup experience.

Nice-to-Haves

• Master’s degree.
• Experience in analytics or business intelligence industry.

Compensation and Benefits

• Base salary range: $132000 - $165000 annually.
• Eligible for variable pay based on goal achievement, stock options, and comprehensive benefits package.
• Benefits include: equity, generous health benefits, flexible time off, paid bonding time for new parents, 401k (traditional and Roth), commuter and FSA benefits, lunch program, dog friendly office.