Strategic Customer Success Manager, Customer Data Platform (CDP)

Responsibilities

• Build and maintain strong, trusted relationships with key stakeholders and decision-makers within strategic accounts; act as the main point of contact and advocate for the customer.
• Partner with customers to understand their business goals and objectives, and develop tailored success plans that drive measurable outcomes (e.g., reducing customer acquisition costs, increasing retention, optimizing campaign performance).
• Provide expert guidance on the mParticle platform, helping customers maximize value through use case enablement, best practices, and ongoing consultation.
• Collaborate with internal teams (Solutions Consulting, Sales, Product, and other cross-functional partners) to develop and execute strategic account plans that align with customer goals and mParticle business objectives.
• Track and report on customer health metrics, adoption trends, and success outcomes; lead stakeholder business reviews (QBRs) to highlight achievements and align on future goals.

Requirements

• 6+ years of experience in Customer Success / Account Management / Solutions Consulting in enterprise SaaS (preferred experience with data, martech, CDPs, or developer-adjacent platforms).
• Proven experience supporting high revenue, large-scale, global customers, including senior stakeholder engagement and executive-level communication.
• Strong ability to understand a customer’s business strategy and translate it into data-driven success plans, platform adoption, and measurable outcomes.
• Excellent cross-functional collaboration skills—able to partner effectively with Solutions, Sales, and Product to deliver outcomes and incorporate customer feedback into product direction.
• AI-first mindset: you use AI tools and automation to improve efficiency and consistency (e.g., account planning, QBR narratives, call intelligence, and operational follow-through), while maintaining a high bar on customer experience.

Compensation & Benefits

• Target total compensation ranges from $221,000 - $262,000, including a fixed annual salary of $134,000 - $165,000, employee equity plan grant, variable compensation, and world-class benefits.
• Become a shareholder with equity in the company.
• Enterprise access to leading AI tools (Claude, ChatGPT, Gemini, Replit, etc.).
• Catered lunch every day, healthy snacks, and gym access.
• 4% dollar-for-dollar 401K matching and fully funded premium health insurance.
• Dog-friendly office, extra leave (bonus annual leave, sabbatical leave), and offices in New York, Seattle, Sydney, Tokyo, and London.