Sr. Technical Account Manager, SoCal

What you’ll do

Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey

• Confidently navigate customers through the deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise
• Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, Slack, and support tickets
• Act proactively, by leading the customer on a journey to full adoption and value and promoting excellence in addressing Cloud, Code and Runtime security risk
• Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
• Continuously stay abreast and enabled on new Wiz features and functionality

Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase

• Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
• Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk
• Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value
• Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders
• Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues
• Drive and track your customers’ achievement of business goals and realization of value through Wiz
• Report progress and results to key Wiz and customer stakeholders in executive-friendly communications
• Actively drive value based conversations with customer executives and provide meaningful contributions to QBRs/executive briefings

Advocate for your Customers – Understand, document, and represent your customers’ needs to internal Wiz stakeholders

• Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine priority and alternative solutions
• Manage your book of business and support revenue objectives - Support and manage a book of up to 10 strategic customers, depending on size and complexity
• Identify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams
• Drive towards utilization/adoption targets for your book of business
• Identify, document, and action on risks (e.g, satisfaction/churn/renewal/health) in customer engagements
• Develop and cultivate close relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive forward key Wiz objectives

Help build and scale a world-class TAM organization at a hyper-growth company – assist in driving improvements in Wiz’s TAM motion and have an impact across GTM teams

• Develop documentation, mentor TAMs, and develop an area of technical subject-matter expertise
• Partner cross-functionally with internal teams to improve processes
• Assist other TAMs with technical escalations
• Be a cloud security thought-leader by participating in industry events and contributing to community posts and blogs

What you’ll bring

Overall

• 8-12+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
• Examples include: Senior Technical Account Manager, Senior Professional Services Engineer, Principal Solutions Engineer, Senior Technical Support Specialist, Lead Customer Success Engineer, or Sr. Architect
• B.S. in Computer Science, Engineering, or similar field, or equivalent advanced experience
• Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes

Technical Knowledge

• Expert understanding of cloud services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI) – ideally, you have multiple advanced CSP certifications (e.g., Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional)
• Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases. Ideally, you have a security certification (e.g., CISSP, CCSP) and extensive experience helping organizations address complex cloud-security challenges
• Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes), as well as addressing corresponding security considerations
• Practical experience deploying and operationalizing DevOps technologies – CI/CD, Version Control Systems, Infrastructure as Code (IaC), etc., and their security implications
• Expert-level familiarity with Linux and Windows operating system security concepts, and advanced troubleshooting experience
• Exceptional problem-solving skills, with the ability to diagnose and resolve highly complex technical issues, driving resolution across intricate and often ambiguous internal and external structures
• Demonstrated ability and commitment to continuously learn and master novel and emerging cloud/security technologies

Account Management and Customer Success

• Proven track record of successfully managing a book of business with 5+ complex enterprise/strategic customers
• Proven track record of building and maintaining executive-level relationships with enterprise/strategic clients, driving significant customer outcomes, and consistently exceeding performance targets
• Expert ability to continuously enable customers on the Wiz platform and proactively assist them in solving problems, ranging from trivial to highly complex and strategic
• Willingness to work across multiple communication channels and platforms to assist your customers