Sr. Customer Success Manager, Ad Measurement

What you will do

• Leverage previous Brand Lift expertise to engage and guide clients on their measurement goals
• Collaborate with Client Account Teams to lead quarterly/bi-annual business reviews to highlight realized value and ensure a continued positive customer experience
• Independently lead pricing and scoping and manage the end-to-end deal operations in add-on and expansion opportunities
• Proactively manage and engage with clients to secure renewals and negotiate terms for the contracts, also focusing on maximizing their ROI and capturing growth opportunities
• Partner with internal Services teams, such as Insights Management and Technical Project Management, to grow accounts and triage issues as they arise
• Optimize the customer experience by identifying, reporting, and recommending product improvements
• Partner with clients to understand business and contract goals and associated with key performance indicators and proactively build a mutually beneficial customer success plan to ensure the adoption and use of the product and to deliver against those goals
• Drive rapid usage and adoption of the product, applicable new features, and leverage ongoing engagement tactics such as sharing and discussing case studies to maximize value realization
• Develop “raving fans” within the client base to co-author win stories, case studies, and other partnership tactics with Product Marketing and/or Customer Marketing
• Gain an expert understanding of DISQO’s CX Platform and associated Product components
• Collaborate with the marketing team to develop and iterate on email drip campaigns to drive platform usage, adoption, and stickiness

What you bring to the role

• 8+ years of customer-facing experience, including 5+ years of direct commercial responsibility
• Brand Measurement expertise, inclusive of Brand Lift Measurement
• Successful track record of building, nurturing, and growing mid-size to enterprise clients, including working directly with Fortune 2000 brands and with Brand through Agency-driven relationships
• Strong presentation, problem-solving, and analytical skills
• Ability to manage multiple projects under tight deadlines
• Ability to anticipate, think strategically, develop, and execute creative solutions for complex customer needs
• Excellent written and verbal communication skills
• Experience working cross-functionally with other teams

Preferred Qualifications

• Previous experience working with a brand lift and ad measurement solution
• Degree in Business, Marketing, Social Sciences, or other relevant fields
• Passion for learning new skills and concepts
• Proven success working in a fast-paced, dynamic, and evolving environment
• Experience working cross-functionally with other teams, specifically Professional Services organizations
• BA/BS degree