Sr. Technical Account Manager
Senior Technical Account Manager manages client relationships as a trusted technical advisor for fraud and risk teams, overseeing data integration, resolving technical issues, architecting ML solutions, and driving platform adoption and success.
About the job
Key Responsibilities
- Provide product support, escalation, and resolution of technical issues
- Architect machine learning and rule-based solutions for customers' fraud problems
- Lead solution deployment deep dive discussions in late stage pre-sales calls
- Understand client use cases and define plans to achieve success criteria
- Manage integration and product implementation process for customers
- Conduct and coordinate business reviews and presentations with clients
- Drive product roadmap by communicating client feedback to internal teams
- Attend meetups, events, and conferences as a technical ambassador
Requirements
- 10+ years of experience in banking, payment, social, or e-commerce industries, as customer facing technical roles e.g. technical account manager or solution consultant
- B.A./B.S. degree in a technical or analytical discipline
- Excellent communication and presentation skills
- Strong time and project management ability with focus to ensure deadlines are met
- Experience in fraud detection and risk management is a big plus
- Coding and database experience (e.g. Python, Java, SQL) a plus
Benefits
- Annual salary range of USD $130,000 – $150,000, commensurate with experience
- Bonus, PTO, Stock Option, Health Benefits
Skills
Machine Learning, Python, Java, SQL, Fraud Detection, Risk Management
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