Staff Customer Success Manager
Owns portfolio of strategic enterprise accounts in Checkr Trust, driving adoption, expansion, executive alignment, and long-term value realization. Requires 6-10+ years in B2B SaaS customer success with technical fluency and AI experimentation.
About the job
What You’ll Do
Own Strategic Accounts End-to-End
- Serve as the primary post-sale owner for high-impact, high-visibility customers
- Drive executive-level alignment on business goals and measurable outcomes
- Ensure deployments move from contract to meaningful production usage quickly
Drive Adoption & Commercial Growth
- Identify underutilization and remove barriers to deeper embedding
- Surface expansion opportunities tied to customer workflows and risk exposure
- Partner closely with Sales on renewals and strategic growth motions
- Be accountable for retention and expansion revenue across your portfolio
- Use advanced AI tools to build systems that help us grow
Translate Product Into Business Impact
- Understand customer workflows well enough to connect product capabilities to operational and financial outcomes
- Lead quarterly business reviews that demonstrate ROI and strategic value
- Turn performance data into actionable insights that influence customer strategy
- Leverage AI to turn data into insights
- Partner cross-functionally with leadership to shape the future our product
Build the Playbook
- Help define segmentation, engagement models, and risk signals
- Develop scalable frameworks for launches, renewals, and expansion
- Influence product roadmap through structured customer feedback
- Raise the bar on what "great" customer partnership looks like in a new market
What We’re Looking For
- 6–10+ years in Customer Success, Strategic Account Management, or a hybrid post-sale role in B2B SaaS
- Experience owning enterprise or high-growth accounts with meaningful revenue responsibility
- A track record of driving both retention and expansion
- Comfort navigating executive stakeholders and technical teams
- Experience operating in startup or high-growth environments
- An obsession with experimentation of AI into your workflows
- An A-player mindset with a strong bias for action
Technical fluency required to:
- Lead customer integrations
- Diagnose adoption friction
- Speak confidently with product and technical stakeholders
- Work within applications like Zendesk, Salesforce, Google Apps, Lovable, Claude and BI tools like Looker and Omni
Skills
Salesforce, Zendesk, Looker, Google Apps, Claude, Lovable, Omni, AI Tools, BI Tools, B2B SaaS
Similar jobs
Customer Success jobs
Kong
California
Staff-level customer success professional managing technically sophisticated commercial accounts, driving adoption and growth, and partnering with Sales and Product. Requires customer-facing experience in SaaS, open-source, or infrastructure software plus strong cloud-native, API, and DevOps knowledge.
Okta
San Francisco, CA
The Customer Success Executive will manage strategic enterprise relationships, drive adoption, retention, renewals, and expansion, and align Okta’s solutions with customer business outcomes. The role requires 10+ years of customer success, account management, or consulting experience with complex enterprises and strong executive communication skills.
MongoDB
United States
Serves as a strategic advocate for MongoDB’s highest-value customers, partnering with the CPO and cross-functional leaders to translate executive feedback into product priorities and improved outcomes. Requires extensive experience in product, consulting, enterprise sales strategy, or customer success, plus strong executive communication and technical fluency.
Celonis
New York, NY
Leads strategic Life Sciences customer relationships and end-to-end value realization for Celonis transformation programs. The role requires 15+ years of relevant experience, executive communication, large-scale transformation leadership, SaaS and solution design expertise, and a consultative approach.
Shield AI
Washington, DCLeads customer success for Hivemind enterprise customers, managing onboarding, account health, executive relationships, renewals, and expansion. The role requires a bachelor's degree, 8+ years in customer success or account management, enterprise customer experience, and extensive travel.