Staff Technical Account Manager

Your Impact

• Establish long-term relationships within assigned accounts while developing an understanding of the client's strategic goals and overall impact on mission and operational outcomes.
• Provide project leadership, coordination, and architectural guidance for the customer's cybersecurity, Zero Trust, and Illumio product initiatives in DoD/Military environments (Air Force preferred).
• Lead and drive challenging requests across simultaneous client engagements, coordinating across customer stakeholders and internal Illumio teams.
• Provide clear and constructive product feedback to Illumio Product Management teams based on military mission use-cases, operational constraints, and requirements.
• Understand the customer's high-level business and mission challenges while functioning as an advisory resource for best practices and driving adoption of Illumio solutions.
• Perform health checks, document findings, and provide best-practice recommendations.
• Be a customer advocate within Illumio to ensure escalations are resolved in a timely fashion.
• Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience.
• Collect metrics and develop reports that illustrate program health and progress (adoption, outcomes, risk reduction, and operational readiness).
• Travel ~30% for customer visits.

Your Toolkit

• Knowledge of cybersecurity industry products, firewalls, Zero Trust architecture, and security best practices.
• A solid technical background in advanced security (preferably with technical certifications). Background in data center infrastructure, operating systems, desktop deployments, system administration, and/or technical architecture is preferred.
• Superb communication, presentation, and interpersonal skills including the ability to communicate effectively and build relationships with practitioners, architects, and senior leadership (including executive / mission stakeholders).
• Experience deploying enterprise security solutions, ideally in regulated or high-assurance environments.
• Fast learner with the ability to explain complex technical concepts to a variety of audiences.
• Strong business insight and problem-solving skills with the ability to influence internal and external partners at all levels.
• Effective working independently and in a team setting.
• 5–10 years of experience supporting SaaS enterprise software.

Bonus Points

• Experience supporting U.S. Military / DoD environments; U.S. Air Force experience strongly preferred.
• Familiarity with common public sector security/compliance frameworks and constraints (e.g., RMF/ATO motions, STIG-informed hardening expectations, enclave/network segmentation requirements).
• Prior work with defense integrators / primes and multi-stakeholder programs (customer + integrator + vendor).
• Bachelor's degree in engineering or science.
• Knowledge of networking concepts such as routers, switches, load balancers, and security solutions from a variety of vendors.
• Experience integrating heterogeneous security environments.
• Familiarity with SIEM/SOAR patterns in enterprise customer environments.
• Strong organizational skills with the ability to handle multiple clients and complex stakeholder environments.
• Must be able to obtain and maintain a U.S. security clearance.