Staff Applications Engineer, Learning & Development (R5053)
Lead technical training and customer enablement for Shield AI's Hivemind autonomy software. Develop training materials, deliver in-person instruction, and support customer engineers in building autonomy applications. Requires 7+ years experience and strong C++/Python skills.
About the job
What you'll do
- Become an expert user of the Hivemind software stack and workflows
- Lead in-person and hands-on customer training engagements for Hivemind software
- Develop, maintain, and continuously improve high-quality technical training materials, guides, labs, and instructor-led content
- Train customer engineers and technical teams to effectively use Hivemind software and build autonomy applications
- Help customers troubleshoot software usage issues and support debugging in training contexts
- Collaborate closely with engineering and product teams to incorporate customer feedback into training content and product improvements
- Develop and maintain technical documentation and learning resources that help scale customer adoption
- Help define best practices for autonomy training and customer enablement across Shield AI deployments
- Represent Shield AI as a technical educator and product expert
Requirements
- Bachelor's degree in Engineering, Computer Science, or a related technical field
- 7+ years of relevant experience
- 3+ years of experience in an applications engineering, integration engineering, solutions engineering, technical training, technical enablement, or similarly customer-facing technical role
- Strong technical background in software engineering
- Strong proficiency with modern C++
- Experience with Python in a professional setting
- Excellent communication, presentation, and interpersonal skills
- Strong problem-solving and analytical skills
- Clear interest in being an educator engineer who enjoys instructing technical users and developing their capability
- Ability to travel approximately 30%, including occasional international travel
Preferred Qualifications
- 3+ years of experience working in a startup environment
- Experience in the defense, robotics, aerospace, or autonomous systems industry
- Experience developing technical documentation, training materials, or instructional content for complex technical products
- Experience designing hands-on technical labs, workshops, or instructor-led training programs
Skills
C++, Python, Software Engineering, Technical Training, Technical Documentation, Customer Enablement, Applications Engineering, Problem Solving, Presentation Skills, Autonomy Systems
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