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Shield AIShield AISan Diego, CA

Staff Applications Engineer, Learning & Development (R5053)

Lead technical training and customer enablement for Shield AI's Hivemind autonomy software. Develop training materials, deliver in-person instruction, and support customer engineers in building autonomy applications. Requires 7+ years experience and strong C++/Python skills.

150k – 230k/yr
On-site7+ YOECustomer Success

About the role

What you'll do

  • Become an expert user of the Hivemind software stack and workflows
  • Lead in-person and hands-on customer training engagements for Hivemind software
  • Develop, maintain, and continuously improve high-quality technical training materials, guides, labs, and instructor-led content
  • Train customer engineers and technical teams to effectively use Hivemind software and build autonomy applications
  • Help customers troubleshoot software usage issues and support debugging in training contexts
  • Collaborate closely with engineering and product teams to incorporate customer feedback into training content and product improvements
  • Develop and maintain technical documentation and learning resources that help scale customer adoption
  • Help define best practices for autonomy training and customer enablement across Shield AI deployments
  • Represent Shield AI as a technical educator and product expert

Requirements

  • Bachelor's degree in Engineering, Computer Science, or a related technical field
  • 7+ years of relevant experience
  • 3+ years of experience in an applications engineering, integration engineering, solutions engineering, technical training, technical enablement, or similarly customer-facing technical role
  • Strong technical background in software engineering
  • Strong proficiency with modern C++
  • Experience with Python in a professional setting
  • Excellent communication, presentation, and interpersonal skills
  • Strong problem-solving and analytical skills
  • Clear interest in being an educator engineer who enjoys instructing technical users and developing their capability
  • Ability to travel approximately 30%, including occasional international travel

Preferred Qualifications

  • 3+ years of experience working in a startup environment
  • Experience in the defense, robotics, aerospace, or autonomous systems industry
  • Experience developing technical documentation, training materials, or instructional content for complex technical products
  • Experience designing hands-on technical labs, workshops, or instructor-led training programs

Skills

C++PythonSoftware EngineeringTechnical TrainingTechnical DocumentationCustomer EnablementApplications EngineeringProblem SolvingPresentation SkillsAutonomy Systems

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