Client Value Partner

Responsibilities

Accountable Program Lead & Engagement Manager

• Develop and maintain relationships with key stakeholders, including C-level internal and external executives, embedding Celonis into strategic objectives.
• Ensure engagements are properly staffed using resources from global cross-functional teams, including Servicing, Product, and Engineering.
• Mentor customers on organization design and the maturation of Centers of Excellence to increase platform adoption.
• Mentor and coach team members, providing guidance and feedback on performance.

Driving Customer Value

• Own the end-to-end customer value realization strategy and value journey.
• Influence customer stakeholders through executive communication, product knowledge, and industry expertise.
• Establish program roadmaps and detailed value plans with senior stakeholders.
• Resolve customer escalations by efficiently orchestrating internal teams.
• Align Celonis delivery with customer strategies and business-critical objectives.
• Drive value realization and adoption, ensuring high-quality, on-time project completion, customer satisfaction, and usage targets.

Community Building and Customer Advocacy

• Organize and lead customer advisory boards addressing industry-specific challenges and innovations.
• Act as the voice of the customer within the company, aligning product development and services with customer feedback.
• Drive customer presence and sponsorship at Celonis and Life Sciences industry events.
• Represent Celonis at conferences, webinars, and through published thought leadership.
• Collaborate on innovation and asset development for Life Sciences domains.
• Contribute to playbooks, resources, and tools for the value engineering team.

Requirements

• Minimum 15 years of relevant customer success, strategy consulting, or related industry experience.
• MBA strongly preferred.
• Experience driving measurable outcomes through large-scale transformation programs.
• Experience with AI-based transformation is a plus.
• Deep experience with change management.
• Ability to navigate large global organizations and influence through data, facts, and confidence.
• Experience designing, pitching, and selling opportunities with subject matter experts and practice leads.
• Consultative approach when engaging senior executives.
• Strong understanding of SaaS platforms and technology stacks, with experience in solution design.
• Builder mindset; AI solution design and rollout experience is a plus.
• Team-oriented leadership style with the ability to inspire others.
• Project management skills and ability to manage multiple workstreams.
• Strong communication skills and ability to translate Celonis use cases into customer business contexts.
• Self-motivated, proactive, and comfortable in fast-paced, collaborative, and ambiguous environments.
• Willingness to travel approximately 25–50%.

Compensation & Benefits

• Base salary in New York: $212,000–$250,000 USD.
• Total compensation includes base salary, bonus or commission, equity, and benefits.
• Benefits include health, dental, life insurance, 401(k), paid time off, RSUs, parental leave, learning and mentorship programs, wellness support, and volunteer time off.
• Flexible hybrid work model.